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SurveyMonkey Customer FAQ

Top Answers & How-to Guides

What is SurveyMonkey's Phone Number?

The question we are asked most often is about how to talk to SurveyMonkey customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My SurveyMonkey Account?

If you don't remember your Surveymonkey password or username, it is possible to recover them and continue using your account...

What happens to my data after I close my SurveyMonkey account?

When a user closes their SurveyMonkey account, data is usually kept according to the company’s data retention policy. Although...
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Account Recovery

How Do I Recover My SurveyMonkey Account?

If you don't remember your Surveymonkey password or username, it is possible to recover them and continue using your account...
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What happens to my data after I close my SurveyMonkey account?

When a user closes their SurveyMonkey account, data is usually kept according to the company’s data retention policy. Although...
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Survey Creation

What are the different types of surveys I can create on SurveyMonkey?

SurveyMonkey provides diverse survey types for various needs, including traditional questionnaires, polls, market research,...
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Can I customize the theme and design of my survey?

SurveyMonkey allows users to personalize their surveys by customizing themes and designs, offering a range of options to match...
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What is the maximum number of questions I can include in a survey?

The maximum number of questions in a SurveyMonkey survey varies by plan. Free users are typically limited to ten questions,...
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Is there a limit on the number of respondents for my survey?

SurveyMonkey does have respondent limits that vary by plan. Free accounts typically allow one hundred responses, while paid...
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Can I create a survey in multiple languages on SurveyMonkey?

SurveyMonkey allows users to create surveys in multiple languages, enabling engagement with diverse audiences. Users can choose...
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Are there any limits on the type of questions I can ask?

SurveyMonkey allows a wide range of question types, but users must follow guidelines against sensitive or offensive content....
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Survey Functionality

Can I collect anonymous responses in my survey?

Yes, SurveyMonkey allows users to collect anonymous responses by disabling the collection of identifying information. It's...
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Can I add logic and branching to my survey questions?

Yes, SurveyMonkey enables the integration of logic and branching in surveys, allowing customization based on previous answers....
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Can I schedule automated survey reminders for respondents?

SurveyMonkey provides the option to automate survey reminders, enhancing response rates. Users can customize the timing and...
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Payment and Integration

What are the different payment options for SurveyMonkey plans?

SurveyMonkey provides several payment options for its plans, including monthly and annual subscriptions. Plans range from a...
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Is it possible to integrate SurveyMonkey with other applications?

SurveyMonkey allows integrations with various applications, enhancing data collection and analysis. Users can connect it with...
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Results Management

How can I analyze the results of my survey?

To analyze survey results effectively, SurveyMonkey provides tools for viewing summary charts and deeper analysis through...
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Can I share my survey results with others?

SurveyMonkey allows users to share their survey results with others by exporting them in formats like PDF, Excel, or CSV. Users...
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We look to the SurveyMonkey issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SurveyMonkey issues reported to GetHuman

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