Subway Customer Service

Phone Number & Contact Info

Subway's Best Phone Number

Toll-free·Customer Service·No access to a live rep

Subway's Best Contact Information


How do I talk to a live human at Subway?

You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through their website.

Does Subway offer 24 hour customer service?

A:Not at this phone number. Below are other customer service channels and hours.

How to contact Subway Customer Service

There are other ways to contact Subway customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support

subway.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Subway customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Subway?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Subway, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What are the dietary options available at Subway?

At Subway, we have a variety of dietary options to cater to our customers' needs. We understand the importance of offering healthy choices. Our menu includes numerous options that can fit into different dietary lifestyles. For those watching their calorie intake, we offer a wide range of low-fat subs, including our Fresh Fit menu, which features sandwiches with six grams of fat or less. We also provide gluten-free bread, suitable for individuals with gluten sensitivities or celiac disease. Additionally, vegetarians can enjoy our Veggie Delite option and customize their subs with a variety of fresh vegetables. We are committed to providing delicious and nutritious options that accommodate different dietary preferences, so everyone can find something satisfying at Subway.

Are there any vegetarian or vegan options at Subway?

Yes, Subway offers a variety of vegetarian and vegan options. For vegetarians, they have delicious plant-based sandwiches like the Veggie Delite, made with fresh veggies and condiments of your choice. Additionally, they offer a variety of salads that can be customized to suit vegetarian preferences. For vegans, Subway provides the Veggie Delite salad and a range of bread options, such as Italian Herbs & Cheese, Roasted Garlic, and Sourdough, that are free of animal-derived ingredients. You can further personalize your vegan sandwich by adding flavorful condiments and dressings like the Sweet Onion, Yellow Mustard, or Oil and Vinegar. Subway is committed to catering to a diverse range of dietary needs, offering tasty and wholesome choices for vegetarians and vegans alike.

Are there any gluten-free options at Subway?

Yes, Subway does offer gluten-free options. They provide a gluten-free bread alternative called the Gluten-Free Wrap, which is suitable for individuals with gluten sensitivities or those following a gluten-free diet. This wrap is made with corn starch, tapioca starch, and rice flour, ensuring it is free from gluten-containing ingredients. However, it is important to note that while Subway takes precautions to prevent cross-contamination, their restaurants handle gluten-containing products, so there is a risk of trace amounts of gluten. Therefore, Subway advises customers with celiac disease or severe gluten allergies to use their own discretion when deciding to consume these gluten-free options.

Top Subway customer problems and solutions

Click the link above to get answers to just about any Subway customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Can I get a real live person at this phone number?

Even though this Subway number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Press 1
Here is how our research team describes the way the Subway phone system greets you: To share feedback or for general questions, contact us via our website. For technical support, press 7.

Conclusion and closing notes

This is Subway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Subway agent. This phone number is Subway's best phone number because 5,742 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Subway customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-888-4848 for, including Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer support issues. The Subway call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Subway has 1 phone number. It's not always clear what is the best way to talk to Subway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Subway. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Subway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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