Subway Customer FAQ

If you have brand new Subway gift cards that are not working, it's best to verify that they have been properly activated at the time of purchase. Sometimes, it may take a little while for activation to process. If they still don't work, the most reliable course of action would be to use the link to the most up-to-date contact information right here on this page to address the issue directly with Subway.

For the most up-to-date contact information to reach someone in corporate, please refer to the link on this page you are viewing.

We recommend checking the security of your account immediately. Change your password and monitor your bank statements for unauthorized charges. Report the incident to your credit card company to dispute any fraudulent charges. There is a link to the most up-to-date contact information right here on this page to address your account concerns directly with Subway.

To activate an old Subway MyWay Rewards or gift card from 2018, check if the card is still valid by attempting to use it at a Subway location. If it hasn't been used in a long time, it may require activation. You may need to register the card online using the Subway MyWay Rewards website. If there are any complications, please refer to the specific instructions provided for older cards on that site.

The free sub associated with your gift card promotion typically requires you to follow specific instructions provided at the time of the promotion. Usually, this involves registering your gift card or completing certain requirements. Please check the terms and conditions that came with your gift card for details on how to redeem your free sub.