Subway Customer FAQ

To cancel an online order at Subway, you need to do so through the same platform you used to place the order, whether it's the Subway website or app. Look for an option to manage your order where you can find cancellation options. Please note that the ability to cancel may depend on the timing and status of your order.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If your payment was processed but the store was closed, please check the app for information on how to request a refund. Often, the app will provide a means to report such issues or initiate a refund process directly. If you need further assistance with your refund, please refer to the refund policy outlined in the app.

To have your second ticket added for the Buy 3, Get 1 Free footlong promotion, please ensure that your transactions were correctly processed within the promotional period. If you have already received your reward points, but not the ticket, please refer to the terms and conditions of the promotion for specific guidance. There may be details about how to claim missing tickets directly linked to your purchases. For assistance with your account and promotions, check the customer service section for more information regarding your specific situation.

To unfreeze your Subway account, you typically need to log in and follow the prompts for account recovery or contact support through the link provided on this page for the most up-to-date contact information. Ensure your account is secure by updating your password and checking for any other necessary steps.