Subway Customer FAQ

We're sorry to hear that you didn't receive your rewards for your recent visit. Usually, points might take up to 24 hours to reflect in your account. Please ensure you provided your rewards account information at the time of purchase. If it has been more than 24 hours and your points still haven't updated, there could be an issue with the system or your-specific transaction. We recommend you follow the link provided on this page to the most up-to-date contact information to directly address your concern with Subway's customer service. They can look into this issue more closely.

You can certainly get guidance on using the Subway mobile app. For the most accurate and up-to-date contact information, you can find a link on this page to get in touch with Subway's customer service. They can walk you through any questions or concerns you have about the mobile app. It's also worth noting that the app itself has a user-friendly design with intuitive controls, so you may find it quite easy to navigate and use on your own. They've created it with customers in mind and want to ensure it's simple for everyone to use.

If Subway's app has charged you twice for one order, you should directly contact your local Subway branch, explaining the issue clearly. The staff should be able to help you with a refund on the duplicate charge. It's also important to have your receipt or any details related to your purchase at hand which could help in the speedy resolution of your issue.

We're sorry to hear that you're having trouble with your Subway gift card. There could be various reasons for this issue. For instance, it might be because the card has not been properly activated, or because there's a temporary issue with the card or payment system. Sometimes, there might be a mismatch between the balance you believe is on the card and the actual balance. To resolve this issue, ensure that your card has been properly activated, double-check the balance on your card, and try using it again. If your problem persists, use the link on this page to get the most up-to-date contact information for further assistance.

We're sorry to hear you're having trouble with your order. At Subway, customer satisfaction is our priority. We advise getting in touch with the Subway location where you placed the order right away. They should be able to locate your order using your receipt details. If the problem cannot be resolved at the store level, contact Subway's customer service department. They'll be able to look into your issue and facilitate a resolution. We appreciate your patience as we work to solve this issue.