Subway Customer FAQ

If your order is a free offer, you should be able to complete the transaction without any payment. Make sure you follow the instructions provided for redeeming the free offer. If you encounter issues during the process, check the terms of the offer or any specific steps that need to be taken to complete your order.

If your digital gift cards are not being recognized, ensure you are entering the card numbers correctly. Check the expiration dates and any activation requirements. If everything seems correct and the issue persists, there may be a problem with the gift cards themselves. Redeeming your cards might also require using the specific platform or method intended for them. You can refer to the link provided on this page for the most up-to-date contact information for assistance with this matter.

To fill out the survey, purchase your meal at Subway, and you'll find a receipt with a survey invitation. Visit the specified website, enter the required survey code from your receipt, and complete the survey. After finishing, you will receive a confirmation for a free 20-ounce drink or two cookies, which you can redeem on your next visit. Make sure to follow the instructions provided in the survey for proper redemption. Enjoy your treat!

Gift cards can be used for in-store purchases at Subway, but they may not be accepted for online orders. It's best to check the specific terms and conditions provided for your location, as policies can vary.

If your rewards points were not applied to your recent online orders, it might be due to a technical issue or the way the order was placed. Ensure that you're logged into your rewards account during the checkout process, as points typically apply only when you're signed in. If you believe there was an error, please check the rewards program terms for specific details regarding points redemption. There is a link to the most up-to-date contact information right here on this page if you need further assistance regarding your rewards.