Subway Customer FAQ

We understand your concern regarding the closure of the location where you placed your online order. To address your request for a refund, please refer to the link provided on this page for the most up-to-date contact information to reach Subway's customer service directly. They will be able to assist you with your refund request.

If your gift card isn't working despite having a balance, it may not be activated correctly or could be experiencing technical issues. We recommend checking the card details for accuracy and ensuring it's not expired. If the problem persists, there is a link to the most up-to-date contact information right here on this page, where you can seek assistance with your gift card.

If your order is a free offer, you should be able to complete the transaction without any payment. Make sure you follow the instructions provided for redeeming the free offer. If you encounter issues during the process, check the terms of the offer or any specific steps that need to be taken to complete your order.

If your digital gift cards are not being recognized, ensure you are entering the card numbers correctly. Check the expiration dates and any activation requirements. If everything seems correct and the issue persists, there may be a problem with the gift cards themselves. Redeeming your cards might also require using the specific platform or method intended for them. You can refer to the link provided on this page for the most up-to-date contact information for assistance with this matter.

To fill out the survey, purchase your meal at Subway, and you'll find a receipt with a survey invitation. Visit the specified website, enter the required survey code from your receipt, and complete the survey. After finishing, you will receive a confirmation for a free 20-ounce drink or two cookies, which you can redeem on your next visit. Make sure to follow the instructions provided in the survey for proper redemption. Enjoy your treat!