Steve Madden Customer Service

Phone Number & Contact Info

Steve Madden's Best Phone Number

Toll-free·Calls Customer Service·Most popular Steve Madden number

How do I talk to a live human at Steve Madden?

A:Follow prompts

Does Steve Madden offer 24 hour customer service?

A:Not at this number; hours here are 9am-10pm EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Steve Madden phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts

What are the hours and when should I call?

Steve Madden operates the call center for this 888-762-3336 phone number 9am-10pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Steve Madden phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Steve Madden staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Steve Madden is Friday. The most busy day to call is Monday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Steve Madden

In summation, the best day to call Steve Madden is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Steve Madden staffs the call center well on Friday.

Why Customers Call Steve Madden

If you have time to do a bit of reading before you call Steve Madden, we recommend you read over some of our problem-specific articles.

What is Steve Madden's return policy?

Steve Madden's return policy allows customers to return unworn merchandise within 30 days of purchase. The item must be in its original condition, including all packaging and tags, to be eligible for a refund. Proof of purchase is required, such as the original receipt. Returns can be made either through mail or directly at a Steve Madden store. If the return is made by mail, customers are responsible for return shipping fees. Once the return is processed, a refund will be issued to the original form of payment, minus any shipping costs. Please note that certain items, such as final sale products or swimwear, may not be eligible for return. It is recommended to check the website or contact customer service for more specific details regarding the return policy.

What is the sizing chart for Steve Madden footwear?

The sizing chart for Steve Madden footwear can be found on our website. To determine the correct size, we recommend measuring your feet and referring to the chart, which includes measurements in both US and European sizes. Keep in mind that sizes may slightly vary between different shoe models and styles. For a more accurate fit, consider reading customer reviews that often mention if a particular style runs large or small. It's essential to note that individual preferences can also affect sizing, so we encourage trying on the shoes whenever possible or consulting with our customer service team for further assistance. Ensuring a comfortable and perfect fit is our priority, so please utilize the sizing chart as a helpful tool before making your purchase.

What payment methods are accepted on the Steve Madden website?

Steve Madden accepts various payment methods on their website to provide customers with convenient and secure transactions. Customers can make purchases using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, the website supports payment through PayPal, a widely trusted online payment platform. By offering multiple payment options, Steve Madden ensures that customers can shop confidently and choose the method that suits them best. With these payment methods, customers can easily complete their transactions and enjoy a seamless shopping experience on the Steve Madden website.

Top Steve Madden customer service problems

Click the link above to get answers to just about any Steve Madden customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Steve Madden, and their purpose. Are any of these similar to the reason you are trying to call?
Missing package inquiry: "My sandals were not delivered even though the app says they were; I changed my address and want packages left near the front door."
- From a call lasting 4m 49s , Apr 5, 2024 5:16 PM
Damaged state support cars: "I got two state support cars, and they're real damaged."
- From a call lasting 2m 54s , Mar 24, 2024 7:59 PM

More Steve Madden Customer Service Contacts

There are of course other ways to contact Steve Madden customer service besides the phone. Below we list the best ones, by medium.

Steve Madden Customer Service Live Chat - Customer Service
Click "Live Chat" at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Steve Madden provides this option.

Steve Madden Customer Help Desk / Web Support - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Steve Madden customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Steve Madden's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Steve Madden agent. This phone number is Steve Madden's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-762-3336 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Steve Madden first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Steve Madden has 1 phone number. It's not always clear what is the best way to talk to Steve Madden representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Steve Madden. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Steve Madden. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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