How long does it take to receive a refund for a returned item?

The refund process for returned items at Steve Madden typically takes around 7-10 business days. Once we receive the returned item and verify its condition, our team promptly initiates the refund. However, the actual time may vary depending on your bank or credit card company, as they may have their own processing time. We recommend allowing up to two billing cycles for the refund to reflect on your statement. Rest assured, our customer service team is available to assist you during this process and provide any updates or additional information you may need. We strive to ensure a smooth and efficient refund experience for all our valued customers.