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Staples Customer Service

Phone Number & Contact Info

Staples's Best Phone Number

800-333-3330
Toll-free·Calls Customer Service·Most popular Staples number
Q:

How do I talk to a live human at Staples?

A:Press 6 at the first menu, then say, "Representative."
Q:

Does Staples offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

Staples Customer Phone Numbers

Canadien Customer Service

866-782-7537
Toll-free · 8am-11pm EST · For Canadian Customers only ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Staples phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6 at the first menu, then say, "Representative."
Here is how our research team describes the way the Staples phone system greets you: To order, press 1. To return an item, press 2. For information about an existing order, press 3. Staples Rewards, press 4. Store locations or hours, press 5. For anything else, press 6.
Below are some clips we've found from Staples's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Hi. Thanks for calling Staples. Please note, earned rewards from the Staples rewards program for February have been issued to your account and are separate from points earned through the easy rewards program. To access earned rewards, please download the Staples app Tap the account icon and then navigate to other balances.
You can also refer to your most recent Staples reward statement email for the full six sixteen digit code to redeem online at staples dot com.
Press or say one if you're ready to order. Press or say two to return an item."
Excerpt from a call with Staples
Friday, May 10, 2024 12:34 PM

The first phone menu

"Hi. Thanks for calling Staples. Please note, earned rewards from the Staples rewards program for February have been issued to your account and are separate from points earned through the easy rewards program. To access earned rewards, please download the Staples app Tap the account icon and then navigate to other balances. You can also refer to your most recent Staples reward statement email for the full six sixteen digit code to redeem online at staples dot com.
Press or say one if you're ready to order.
Press or say two to return an item."
Excerpt from a call with Staples
Friday, May 10, 2024 12:34 PM

What are the hours and when should I call?

Staples operates the call center for this 800-333-3330 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Staples phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Staples staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Staples is Thursday. The most busy day to call is Friday, which averages 425% more phone calls by comparison. Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Staples

In summation, the best day to call Staples is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Staples number, but it is also the day with the shortest hold times.

Why Customers Call Staples

If you have time to do a bit of reading before you call Staples, we recommend you read over some of our problem-specific articles.

What is Staples Rewards?

Staples Rewards is a customer loyalty program provided by Staples, the renowned office supply retailer. It offers exclusive benefits, discounts, and rewards to its members. By signing up for free, customers can earn rewards on eligible purchases made both in-store and online. These rewards can be redeemed for various products and services, including office supplies, technology, and printing services at Staples stores or through Staples.com. Aside from earning rewards, members gain access to exclusive perks such as bonus events, free shipping, and ink recycling rewards. The program also comprises different tiers – each offering additional benefits – based on the customer's annual spending. Overall, Staples Rewards aims to provide customers with valuable savings, convenience, and enhanced shopping experiences while fostering loyalty among its clientele.

What is the Staples Rewards program?

The Staples Rewards program is a free loyalty program offered by Staples to provide customers with additional benefits and savings. Upon enrollment, members earn 2% back in rewards on most purchases made at Staples, in-store and online. Rewards are issued monthly in the form of a rewards certificate, which can be redeemed like cash for future purchases at Staples. Additionally, members enjoy free shipping on orders placed on staples.com, with no minimum purchase required. The program also offers exclusive member-only discounts and promotions, allowing customers to save even more. To join, customers can sign up either in-store or online. The Staples Rewards program aims to enhance the shopping experience and provide valuable rewards to loyal customers.

How does Staples Rewards work?

Staples Rewards is a loyalty program that offers various benefits to its members. To join, simply sign up in-store or online. Eligible purchases earn you 2% back in rewards, excluding taxes, postage stamps, and gift cards. Rewards are issued monthly when the value exceeds $5, either in-store or online. The rewards are available for spending on future purchases at Staples, making it a great way to save money. Plus, members receive free shipping on orders over $49. Staple Rewards also provides exclusive access to bonus events, special promotions, and personalized offers. To ensure you don't miss out, make sure to provide your email address. It's a simple and convenient way to earn rewards and enjoy extra perks at Staples. Join now and start reaping the benefits today!

Top Staples customer service problems

Click the link above to get answers to just about any Staples customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Staples, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with finding receipt: "I made a purchase online at a Staples store in Boston a few months ago for a La Z Boy chair and I'm trying to locate the receipt using my phone number and address."
- From a call lasting 5m 2s , Jan 4, 2024 7:38 PM

More Staples Customer Service Contacts

There are of course other ways to contact Staples customer service besides the phone. Below we list the best ones, by medium.

Staples Customer Service Live Chat

chatnow.staples.com - Customer Service
Go to Contact Us page, click live chat near bottom on left
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Staples provides this option.

Staples Customer Service on X (formerly Twitter)

@Staples - Customer Service
Company dedicated customer service Twitter handle
Staples, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Staples Customer Help Desk / Web Support

staples.com - Customer Service
Online customer service support
staples.com - Customer Service
Online customer service help center
As a last, sometimes only, resort- Staples customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Staples's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Staples agent. This phone number is Staples's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-3330 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Staples first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Staples has 2 phone numbers. It's not always clear what is the best way to talk to Staples representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Staples. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Staples. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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