How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Staples phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu, then say, "Representative."
Here is how our research team describes the way the Staples phone system greets you: To order, press 1. To return an item, press 2. For information about an existing order, press 3. Staples Rewards, press 4. Store locations or hours, press 5. For anything else, press 6.
Below are some clips we've found from Staples's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Staples Rewards.
Soon, we'll be replacing the Staples rewards program with something you're going to love even more.
For more information, please visit staples dot com slash f a q.
Press or say one if you're ready to order."
Excerpt from a call with Staples
Thursday, January 4, 2024 7:38 PM
What are the hours and when should I call?
Staples operates the call center for this 800-333-3330 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 497 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Staples phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Staples staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Staples is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 497 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Staples is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Staples staffs the call center well on Wednesday.
Why call this Staples number?
Below is a sample of recent calls to Staples, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with finding receipt: "I made a purchase online at a Staples store in Boston a few months ago for a La Z Boy chair and I'm trying to locate the receipt using my phone number and address."
- From a call lasting 5m 2s , Jan 4, 2024 7:38 PM
More Ways to Contact Staples Customer Service
There are of course other ways to contact Staples customer service besides the phone. Below we list the best ones, by medium.
Go to Contact Us page, click live chat near bottom on left
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Staples provides this option.
Staples, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Staples customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Staples's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Staples agent. This phone number is Staples's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-3330 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Staples first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Staples has 2 phone numbers. It's not always clear what is the best way to talk to Staples representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Staples. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Staples. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.