Toll-free · Must choose option 1 or 2 at the first menu. Then you must choose option 1-3. · For retailers or distributors, press 1. For end users of our product, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Stanley Tools phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Here is how our research team describes the way the Stanley Tools phone system greets you: For retailers or distributors, press 1. For end users of our product, press 2.
Below are some clips we've found from Stanley Tools's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Stanley Black and Decker.
For thank you for calling Stanley Black Please hold for the next available agent.
All of our agents are currently helping other customers. Your call is important to us."
Excerpt from a call with Stanley Tools
Monday, February 12, 2024 9:36 PM
What are the hours and when should I call?
Stanley Tools operates the call center for this 800-463-9872 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Stanley Tools phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Stanley Tools staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Stanley Tools is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 193 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Stanley Tools is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Stanley Tools staffs the call center well on Tuesday.
More Ways to Contact Stanley Tools Customer Service
There are of course other ways to contact Stanley Tools customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Stanley Tools customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Stanley Tools's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Stanley Tools agent. This phone number is Stanley Tools's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-9872 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Stanley Tools first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Stanley Tools has 2 phone numbers. It's not always clear what is the best way to talk to Stanley Tools representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Stanley Tools. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stanley Tools. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.