A:Calling this Spark Energy number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Spark Energy for you.
Q:
Does Spark Energy offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Spark Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Spark Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Spark Energy number should go right to a real human being
Below are some clips we've found from Spark Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Spark Energy. This call may be recorded quality assurance purposes.
If you are experiencing a power outage or gas emergency, and need to contact your local utility, please press one.
For residential customers, please press two."
Excerpt from a call with Spark Energy
Friday, March 1, 2024 5:13 PM
The first phone menu
"Thank you for calling Spark Energy. This call may be recorded for quality assurance purposes.
If you're a California SoCal or SDG and E customer, and would like to make a payment using our pay by phone system, please press one.
If you are experiencing a gas emergency and need to contact your local utility, please press two."
Excerpt from a call with Spark Energy
Thursday, July 18, 2024 10:31 PM
In fact, much of this information on this page is superfluous because this Spark Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Spark Energy operates the call center for this 877-547-7275 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 201 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Spark Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Spark Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Spark Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Spark Energy is Sunday.The most busy day to call is Thursday, which averages 283% more phone calls by comparison.Again, this is based on a sample of 201 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Spark Energy is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Spark Energy
If you have time to do a bit of reading before you call Spark Energy, we recommend you read over some of our problem-specific articles.
Spark Energy is available in multiple states across the United States. With a strong presence in 19 states including Pennsylvania, Illinois, Texas, New York, and more, we strive to provide reliable electricity and natural gas services to as many customers as possible. Our expansion efforts are ongoing, and we are continuously exploring new markets to serve. To check if Spark Energy is available in your area, simply visit our website or contact our customer service team for assistance. We are dedicated to expanding our reach and delivering competitive energy solutions to meet the needs of residential and business customers in the states where we operate.
Spark Energy (PA) is a leading retail energy supplier that offers electricity and natural gas services to residential and commercial customers in Pennsylvania. As a competitive energy provider, Spark Energy aims to provide reliable and affordable energy solutions to its customers. By partnering with local utilities, Spark Energy ensures that customers receive uninterrupted service and timely billing. With a commitment to exceptional customer service, the company believes in transparent pricing and offers flexible plans to meet diverse energy needs. Spark Energy (PA) also prioritizes sustainability by sourcing renewable energy options, enabling customers to make eco-friendly choices. With its comprehensive energy solutions and a focus on customer satisfaction, Spark Energy (PA) is the trusted choice for energy provision in Pennsylvania.
Choosing Spark Energy as your energy provider brings a multitude of benefits. Firstly, we offer competitive rates and flexible pricing plans designed to meet your specific needs and budget. Our exceptional customer service ensures you receive prompt and efficient support whenever required. As a trusted provider, we prioritize transparency, providing clear billing statements without hidden fees. We also provide various renewable energy options, allowing you to decrease your carbon footprint and contribute to a greener future. Moreover, by choosing Spark Energy, you support our commitment to giving back to local communities through various charitable initiatives. With our reliable and stable energy solutions, extensive experience, and commitment to customer satisfaction, Spark Energy is the optimal choice for all your energy needs.
Click the link above to get answers to just about any Spark Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Spark Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Request for gas card: "Yeah. I need a new gas card."
- From a call lasting 2m 11s , Oct 22, 2024 3:51 PM
Information about why customers call Spark Energy is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Spark Energy will reply our your email.
As a last, sometimes only, resort- Spark Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Spark Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Spark Energy agent. This phone number is Spark Energy's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-547-7275 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Spark Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Spark Energy has 1 phone number. It's not always clear what is the best way to talk to Spark Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Spark Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Spark Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.