Southern Water Customer Service

Phone Number & Contact Info

Southern Water's Best Phone Number

0330 303 1263
Calls Customer Service·Most popular Southern Water number
Q:

How do I talk to a live human at Southern Water?

A:Press 4
Q:

Does Southern Water offer 24 hour customer service?

A:Not at this number; hours here are Mon - Fri 8am-7pm, Sat 8.30am-2pm. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Southern Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4

What are the hours and when should I call?

Southern Water operates the call center for this 0330 303 1263 phone number Mon - Fri 8am-7pm, Sat 8.30am-2pm. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 239 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southern Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southern Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Southern Water is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 239 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Southern Water

In summation, the best day to call Southern Water is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Southern Water staffs the call center well on Friday.

More Southern Water Customer Service Contacts

There are of course other ways to contact Southern Water customer service besides the phone. Below we list the best ones, by medium.

Southern Water Customer Help Desk / Web Support

southernwater.co.uk - Customer Service
Online customer service support
As a last, sometimes only, resort- Southern Water customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Southern Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southern Water agent. This phone number is Southern Water's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0330 303 1263 include and other customer service issues. Rather than trying to call Southern Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Southern Water has 1 phone number. It's not always clear what is the best way to talk to Southern Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Southern Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southern Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare Southern Water Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!