Sonic Customer Service

Phone Number & Contact Info

Sonic's Best Phone Number

Toll-free·Calls Customer Service·Most popular Sonic number

How do I talk to a live human at Sonic?

A:Press 2.

Does Sonic offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sonic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2.
Here is how our research team describes the way the Sonic phone system greets you: App issues or orders placed through the app, press 1. For all other calls, press 2, or hold on the line for the next available representative.
Below are some clips we've found from Sonic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Sonic, America's Drive In. If you are calling about a technical glitch in the Sonic mobile app, we are aware of the issue. We are working as quickly as possible to restore Sonic app functionality. In the meantime, please place your order at the stall or in the drive thru. Our customer service representatives will not be able to assist you with this issue. If you are calling about an order placed in the Sonic mobile app or about a technical issue related to the app, please press one. For all other calls, please press two or hold on the line for the next available agent."
Excerpt from a call with Sonic
Saturday, January 6, 2024 4:45 AM

The first phone menu

"Thank you for calling Sonic, America's Drive In.
If you are calling about an order placed in the Sonic mobile app or about a technical issue, issue related to the app, please press one.
For all other calls, please press two or hold on the line for the next available agent."
Excerpt from a call with Sonic
Thursday, June 13, 2024 7:36 PM

What are the hours and when should I call?

Sonic operates the call center for this 866-657-6642 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 340 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sonic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sonic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sonic is Sunday. The most busy day to call is Thursday, which averages 203% more phone calls by comparison. Again, this is based on a sample of 340 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Sonic

In summation, the best day to call Sonic is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sonic staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Sonic

If you have time to do a bit of reading before you call Sonic, we recommend you read over some of our problem-specific articles.

What is Sonic?

Sonic is a fast-paced, renowned video game character and franchise developed by Sega. Known for his iconic blue hedgehog appearance, Sonic has been captivating players since the early 1990s. Created to rival Nintendo's Mario, Sonic quickly became an integral part of gaming culture. The Sonic franchise encompasses various platforms, including consoles, handheld devices, and mobile games. Players embark on thrilling adventures with Sonic, racing through vibrant and imaginative worlds, collecting rings, and battling against his arch-nemesis, Dr. Robotnik. The franchise's success paved the way for numerous spin-off media adaptations, such as TV shows, comics, and merchandise. With its emphasis on speed, action, and engaging gameplay, Sonic has become a beloved figure in the gaming industry, leaving an indelible mark on gamers worldwide.

Is there a storyline in Sonic?

Yes, Sonic games do have storylines. The Sonic franchise revolves around the adventures of the anthropomorphic blue hedgehog, Sonic, and his friends as they battle against the evil Dr. Robotnik (also known as Dr. Eggman) to save the world. Each game in the series features its own unique storyline that often involves Sonic and his allies thwarting the plans of Dr. Robotnik, who seeks to control or destroy various regions or obtain powerful artifacts. These storylines typically involve epic battles, compelling character development, and themes of friendship, heroism, and environmental conservation. Sonic's iconic speed and platforming gameplay are blended with engaging narratives to create an immersive and exciting gaming experience for players of all ages.

What is Sonic Solutions?

Sonic Solutions is a leading provider of digital media software and services. With years of industry experience, Sonic Solutions specializes in creating innovative solutions that enable consumers and businesses to effectively manage, enhance, and distribute their digital media content. Our software offerings cover a wide range of applications, including video editing, DVD and Blu-ray authoring, and digital media management. We also offer a suite of services that cater to the needs of content creators, distributors, and retailers, empowering them to deliver high-quality digital media experiences to their customers. With a passion for innovation and a commitment to customer satisfaction, Sonic Solutions continues to be a trusted partner in the digital media industry.

Top Sonic customer service problems

Click the link above to get answers to just about any Sonic customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sonic, and their purpose. Are any of these similar to the reason you are trying to call?
Refund request for wrong location: "I accidentally placed my order at the wrong location."
- From a call lasting 4m 30s , Jun 4, 2024 12:28 PM
Requesting Sonic's phone number: "Can you give me Sonic's number to go on the website?"
- From a call lasting 10m 16s , May 30, 2024 4:02 PM
Seeking Sonic's phone number: "I need Sonic's cell phone number. I'm not scared of Sonic."
- From a call lasting 6m 50s , Mar 14, 2024 6:56 PM
Seeking Sonic phone number: "I'm trying to find a Sonic phone number, but I can't find it."
- From a call lasting 1m 47s , Mar 14, 2024 6:54 PM
General inquiry: "I have a question."
- From a call lasting 1m 14s , Mar 13, 2024 8:53 PM

More Sonic Customer Service Contacts

There are of course other ways to contact Sonic customer service besides the phone. Below we list the best ones, by medium.

Sonic Customer Help Desk / Web Support

sonicdrivein.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Sonic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sonic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sonic agent. This phone number is Sonic's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-657-6642 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Sonic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sonic has 1 phone number. It's not always clear what is the best way to talk to Sonic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sonic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sonic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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