How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sonic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2.
Here is how our research team describes the way the Sonic phone system greets you: App issues or orders placed through the app, press 1. For all other calls, press 2, or hold on the line for the next available representative.
Below are some clips we've found from Sonic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sonic, America's Drive In.
If you are calling about a technical glitch in the Sonic mobile app, we are aware of the issue.
We are working as quickly as possible to restore Sonic app functionality.
In the meantime, please place your order at the stall or in the drive thru.
Our customer service representatives will not be able to assist you with this issue.
If you are calling about an order placed in the Sonic mobile app or about a technical issue related to the app, please press one.
For all other calls, please press two or hold on the line for the next available agent."
Excerpt from a call with Sonic
Saturday, January 6, 2024 4:45 AM
The first phone menu
"Thank you for calling Sonic, America's Drive In.
If you are calling about a technical glitch in the Sonic mobile app, we are aware of the issue.
We are working as quickly as possible to restore Sonic app functionality.
In the meantime, please place your order at the stall or in the drive thru.
Our customer service representatives will not be able to assist you with this issue.
If you are calling about an order placed in the Sonic mobile app, or about a technical issue related to the app, please press one.
For all other calls, please press two or hold on the line for the next available agent."
Excerpt from a call with Sonic
Thursday, April 18, 2024 4:37 PM
What are the hours and when should I call?
Sonic operates the call center for this 866-657-6642 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 237 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sonic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sonic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sonic is Friday.The most busy day to call is Thursday, which averages 255% more phone calls by comparison.Again, this is based on a sample of 237 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Sonic is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sonic staffs the call center well on Friday.
Why call this Sonic number?
Below is a sample of recent calls to Sonic, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking Sonic's phone number: "I need Sonic's cell phone number. I'm not scared of Sonic."
- From a call lasting 6m 50s , Mar 14, 2024 6:56 PM
Seeking Sonic phone number: "I'm trying to find a Sonic phone number, but I can't find it."
- From a call lasting 1m 47s , Mar 14, 2024 6:54 PM
General inquiry: "I have a question."
- From a call lasting 1m 14s , Mar 13, 2024 8:53 PM
More Ways to Contact Sonic Customer Service
There are of course other ways to contact Sonic customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Sonic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sonic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sonic agent. This phone number is Sonic's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-657-6642 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Sonic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sonic has 1 phone number. It's not always clear what is the best way to talk to Sonic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sonic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sonic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.