Snapchat Customer FAQ

If your Snapchat map is not updating or showing your friends' locations, try the following steps: 1. Ensure that you have a stable internet connection. 2. Check if you've enabled location services for Snapchat in your device settings. 3. Ensure that your friends have their location settings enabled for you. 4. Restart the Snapchat app or reboot your device. 5. Update Snapchat to the latest version available. If the problem persists, it may be a temporary issue with the app or servers.

If your name and cell phone number are linked to a Snapchat account that you didn't create, it may indicate unauthorized access. We recommend you try to reset the password for that account using your phone number. This will help you regain control if someone else is using it. Additionally, check for any suspicious activity or messages. If you are unable to access the account, there is a link to the most up-to-date contact information right here on this page to assist you further.

If you've deleted your Snapchat account, you can reactivate it within 30 days of deletion by logging back in with your username and password. After 30 days, your account and all its data will be permanently deleted and cannot be recovered. Make sure to follow the prompts once you log in to reactivate your account.

To recover a hacked Snapchat account, go to the Snapchat login screen and select "Forgot your password?" Follow the instructions to reset your password using your email address or phone number linked to the account. If you cannot regain access, visit the Snapchat Support page for further assistance regarding account recovery or securing your account. Make sure to change your password and enable two-factor authentication for added security once you regain access.

If you're having trouble receiving calls on Snapchat, first ensure that your notifications are enabled for the app in your device settings. Check that your device is connected to the internet, whether through Wi-Fi or mobile data. Make sure you don't have "Do Not Disturb" mode turned on, as this can mute incoming calls. Restart your app and your device to see if that resolves the issue. If the problem persists, consider checking for app updates or reinstalling Snapchat.