Smith & Wesson Customer Service

Phone Number & Contact Info

Smith & Wesson's Best Phone Number

Toll-free·Calls Customer Service·Most popular Smith & Wesson number

How do I talk to a live human at Smith & Wesson?

A:Calling this Smith & Wesson number should go right to a real human being

Does Smith & Wesson offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Smith & Wesson phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Smith & Wesson number should go right to a real human being
Below are some clips we've found from Smith & Wesson's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Your call may be monitored for quality assurance and training purposes. Thank you for calling Smith and Wesson firearms. Press one if you know your party's extension. Press two for hours of operation."
Excerpt from a call with Smith & Wesson
Thursday, January 25, 2024 4:02 PM

The first phone menu

"Your call may be monitored for quality assurance and training purposes. Thank you for calling Smith and Wesson firearms. Press five for Gemtek customer service. Or press zero for the operator. I did not get your response in time. Please try again.
Press one if you know your party's extension.
Press two for hours of operation."
Excerpt from a call with Smith & Wesson
Thursday, January 25, 2024 4:02 PM
In fact, much of this information on this page is superfluous because this Smith & Wesson phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Smith & Wesson operates the call center for this 800-331-0852 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 285 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Smith & Wesson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Smith & Wesson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Smith & Wesson is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 285 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Smith & Wesson

In summation, the best day to call Smith & Wesson is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Smith & Wesson number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Smith & Wesson

If you have time to do a bit of reading before you call Smith & Wesson, we recommend you read over some of our problem-specific articles.

Where are Smith & Wesson firearms manufactured?

Smith & Wesson firearms are proudly manufactured in several locations across the United States. Our primary manufacturing facility is located in Springfield, Massachusetts, where we have been crafting firearms for over 160 years. Additionally, we have production facilities in Houlton, Maine and Rochester, New Hampshire, ensuring the highest quality standards and efficient manufacturing processes. We remain committed to supporting American labor and craftsmanship, and our Made in the USA stamp reflects our dedication to providing customers with reliable and innovative firearms. By overseeing the entire manufacturing process in-house, we guarantee precision, reliability, and the unrivaled craftsmanship that our customers have come to expect from Smith & Wesson.

What products does Smith & Wesson offer?

Smith & Wesson offers a wide range of products designed to meet diverse needs. As a leading firearms manufacturer, our primary focus is on producing high-quality handguns, including semi-automatic pistols and revolvers, renowned for their superior performance and reliability. We also provide an array of modern sporting rifles, such as the M&P15 series, delivering exceptional versatility and accuracy. Additionally, Smith & Wesson offers reliable and durable handcuffs and restraints, ideal for law enforcement and security professionals. Moreover, we provide innovative shooting accessories, such as holsters, cleaning kits, magazines, and enhance our customers' shooting experience. With a commitment to precision engineering and cutting-edge technology, Smith & Wesson ensures that our products exemplify excellence and craftsmanship at every turn.

Do Smith & Wesson firearms come with a warranty?

Yes, all Smith & Wesson firearms come with a warranty. Smith & Wesson stands behind the quality and craftsmanship of their products. They offer a limited lifetime warranty on their firearms, which provides coverage for any defects in materials or workmanship for the original owner. This warranty ensures that if any issues arise during the normal and intended use of the firearm, Smith & Wesson will repair or replace the product at no cost. However, it is essential to register the firearm with the company to validate the warranty. Smith & Wesson's warranty demonstrates their commitment to customer satisfaction and ensures peace of mind for gun owners. Please refer to the specific terms and conditions on our website for more details regarding the warranty coverage.

Top Smith & Wesson customer service problems

Click the link above to get answers to just about any Smith & Wesson customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Smith & Wesson, and their purpose. Are any of these similar to the reason you are trying to call?
Question about using lead bullets: "I wanted to know if it is possible to if it's recommended to shoot a lead projectile."
- From a call lasting 3m 51s , Jan 25, 2024 4:02 PM

More Smith & Wesson Customer Service Contacts

There are of course other ways to contact Smith & Wesson customer service besides the phone. Below we list the best ones, by medium.

Smith & Wesson Customer Help Desk / Web Support - Customer Service
Customer service web page
As a last, sometimes only, resort- Smith & Wesson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Smith & Wesson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Smith & Wesson agent. This phone number is Smith & Wesson's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0852 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Smith & Wesson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Smith & Wesson has 1 phone number. It's not always clear what is the best way to talk to Smith & Wesson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Smith & Wesson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Smith & Wesson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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