Smith & Wesson Customer Service

Ways to contact Smith & Wesson and solve common issues

Use Smith & Wesson's Phone Number

Smith & Wesson's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Smith & Wesson

Contacting Smith & Wesson customer support

Below you can compare and contrast the 2 ways to contact Smith & Wesson by looking at which ones are the fastest and which ones other customers recommend the most for solving Smith & Wesson customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Smith & Wesson across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
3 mins70
Online Help at
Customer Service
< 3 hrs66

Smith & Wesson: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Smith & Wesson.
Where are Smith & Wesson firearms manufactured?
Smith & Wesson firearms are proudly manufactured in several locations across the United States. Our primary manufacturing facility is located in Springfield, Massachusetts, where we have been crafting firearms for over 160 years. Additionally, we have production facilities in Houlton, Maine and Rochester, New Hampshire, ensuring the highest quality standards and efficient manufacturing processes. We remain committed to supporting American labor and craftsmanship, and our Made in the USA stamp reflects our dedication to providing customers with reliable and innovative firearms. By overseeing the entire manufacturing process in-house, we guarantee precision, reliability, and the unrivaled craftsmanship that our customers have come to expect from Smith & Wesson.
Does Smith & Wesson offer any training or support resources for firearm owners?
Yes, Smith & Wesson is committed to providing training and support resources for firearm owners. We understand the importance of responsible gun ownership and offer various options to help customers stay informed and enhance their skills. Our website features a comprehensive online resource center with training materials such as safety videos, user manuals, and FAQs. Additionally, we organize training programs and events conducted by certified instructors across the country. These courses cover different aspects of firearm handling, including safety protocols, shooting techniques, and maintenance. We also offer support through our customer service team, readily available to answer any questions or concerns. At Smith & Wesson, we prioritize empowering firearm owners with the knowledge and support they need for a safe and enjoyable shooting experience.
Can I purchase accessories for my Smith & Wesson firearm directly from your website?
Yes, you can purchase accessories for your Smith & Wesson firearm directly from our website. We offer a wide range of accessories such as holsters, magazines, grips, sights, and more to enhance your shooting experience. Simply visit our website and browse through our extensive selection of accessories specifically designed for Smith & Wesson firearms. Our user-friendly interface and secure checkout process make it easy and convenient to purchase the accessories you need. Additionally, we often have exclusive deals and promotions for online purchases. So, shop with confidence knowing that you can get the genuine accessories you require directly from the official Smith & Wesson website.
What products does Smith & Wesson offer?
Smith & Wesson offers a wide range of products designed to meet diverse needs. As a leading firearms manufacturer, our primary focus is on producing high-quality handguns, including semi-automatic pistols and revolvers, renowned for their superior performance and reliability. We also provide an array of modern sporting rifles, such as the M&P15 series, delivering exceptional versatility and accuracy. Additionally, Smith & Wesson offers reliable and durable handcuffs and restraints, ideal for law enforcement and security professionals. Moreover, we provide innovative shooting accessories, such as holsters, cleaning kits, magazines, and enhance our customers' shooting experience. With a commitment to precision engineering and cutting-edge technology, Smith & Wesson ensures that our products exemplify excellence and craftsmanship at every turn.
What is the average turnaround time for firearm repairs?
At Smith & Wesson, we understand the importance of prompt firearm repairs. Our average turnaround time for firearm repairs is approximately 2-4 weeks from the date the firearm is received. However, please note that this time frame may vary depending on the complexity of the repair, availability of parts, and overall demand. Our dedicated team of skilled technicians works diligently to complete each repair efficiently without compromising quality. We prioritize customer satisfaction and strive to return your firearm in optimal working condition as soon as possible. Rest assured, we are focused on providing reliable and timely repair services to ensure your firearm functions at its best and meets your needs.
Are there any restrictions or requirements for purchasing a Smith & Wesson firearm?
Yes, there are restrictions and requirements for purchasing a Smith & Wesson firearm. Buyers must comply with federal, state, and local laws which may include age restrictions, background checks, and permits. To purchase a firearm, buyers must be at least 18 years old for long guns (rifles and shotguns), or 21 years old for handguns. They must also pass a background check to ensure they are not prohibited from owning firearms due to criminal history, mental health conditions, or other disqualifications. Additionally, some states may have additional requirements such as waiting periods, permits, or registration. It is essential to research and comply with the specific laws in your jurisdiction to purchase a Smith & Wesson firearm.
Do Smith & Wesson firearms come with a warranty?
Yes, all Smith & Wesson firearms come with a warranty. Smith & Wesson stands behind the quality and craftsmanship of their products. They offer a limited lifetime warranty on their firearms, which provides coverage for any defects in materials or workmanship for the original owner. This warranty ensures that if any issues arise during the normal and intended use of the firearm, Smith & Wesson will repair or replace the product at no cost. However, it is essential to register the firearm with the company to validate the warranty. Smith & Wesson's warranty demonstrates their commitment to customer satisfaction and ensures peace of mind for gun owners. Please refer to the specific terms and conditions on our website for more details regarding the warranty coverage.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Smith & Wesson customer support problem.

Does GetHuman work with Smith & Wesson?

GetHuman does not work with Smith & Wesson's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Smith & Wesson at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Smith & Wesson's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Smith & Wesson at a Glance

Smith & Wesson has no chat option
Smith & Wesson has no customer email
Smith & Wesson has 1 help forum
Smith & Wesson has no twitter handle
Smith & Wesson has no facebook page
Contact information overview

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