Singapore Airlines Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Singapore Airlines?
Q:
Does Singapore Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 25 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Singapore Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Singapore Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Singapore Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Singapore Airlines contact center.
Please visit our website at w w w dot singapore air dot com.
For details of award redemption and availability of low fares.
We are unable to expedite confirmation of any wait listed bookings.
You will receive an email update if confirmed.
Please enter your ten digit membership number followed by hash. Otherwise, press the hash or pound key."
Excerpt from a call with Singapore Airlines
Friday, June 28, 2024 5:27 AM
What are the hours and when should I call?
Singapore Airlines operates the call center for this 833-727-0118 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 454 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Singapore Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Singapore Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Singapore Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Singapore Airlines is Sunday. The most busy day to call is Thursday, which averages 35% more phone calls by comparison. Again, this is based on a sample of 454 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call Singapore Airlines
In summation, the best day to call Singapore Airlines is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Singapore Airlines staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Singapore Airlines
If you have time to do a bit of reading before you call Singapore Airlines, we recommend you read over some of our problem-specific articles.
What is Singapore Air's check-in policy?
Singapore Air's check-in policy aims to provide a seamless and efficient experience for passengers. The airline recommends passengers to check-in early, at least two hours before departure for domestic flights, and three hours before for international flights. Travelers can check-in through various convenient options, including online check-in, mobile check-in, self-service kiosks, and traditional counter check-in at the airport. Passengers are advised to refer to their e-ticket or contact Singapore Air for specific check-in timing requirements based on their destination. It is crucial to ensure compliance with baggage allowances and security regulations to expedite the check-in process. Overall, Singapore Air's check-in policy emphasizes promptness, ease, and adherence to essential requirements, guaranteeing a smoother journey for all passengers.
What are the baggage allowance limits for Singapore Air?
The baggage allowance limits for Singapore Air vary depending on the class of travel and the destination. For Economy Class, passengers are generally allowed to bring one piece of cabin baggage weighing up to 7kg, along with a personal item such as a laptop bag or handbag. Checked baggage allowances differ based on the fare type and destination, typically ranging from 30kg to 35kg for most routes. Passengers in Premium Economy Class can enjoy a higher baggage allowance, usually up to 40kg. Business and First Class passengers are allowed even greater allowances, commonly up to 50kg or more. It is recommended to check the specific details of baggage allowances for your flight when booking or through the Singapore Air website to ensure compliance with the requirements.
What are the in-flight entertainment options provided by Singapore Air?
Singapore Air offers a comprehensive range of in-flight entertainment options to enhance passengers' travel experience. With their innovative KrisWorld entertainment system, flyers can choose from a vast selection of movies, TV shows, music, and games across various genres. Passengers can explore up to 1,800 on-demand entertainment options on their personal seatback screens, ensuring endless hours of entertainment. Additionally, Singapore Air regularly updates its libraries to include the latest blockbuster releases and popular TV series. For those seeking a truly immersive experience, the airline also provides noise-canceling headphones to enjoy the entertainment content seamlessly. Passengers can also stay connected during the flight through internet connectivity, allowing them to browse the web and keep in touch with loved ones. Singapore Air strives to make flying enjoyable by providing an extensive array of in-flight entertainment choices.
Top Singapore Airlines customer service problems
Click the link above to get answers to just about any Singapore Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Singapore Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Upgrade seat cost inquiry: "I was wondering how much it would cost to upgrade to business class from our premium economy seats for my honeymoon."- From a call lasting 16m 11s , Mar 6, 2024 1:25 AM
Flight inquiry for trip to Singapore: "I'm interested in finding out whether Singapore Airlines flies out of Miami or Fort Lauderdale in January 2025 for a trip to Singapore."- From a call lasting 16m 26s , Feb 22, 2024 12:09 AM
Adding passenger to flight: "I'm trying to add one additional passenger to the same flight from Manila to Phnom Penh on February fifteenth."- From a call lasting 20m 11s , Feb 7, 2024 5:23 AM
Adding passenger to flight: "I wanted to inquire about adding one additional passenger for this particular flight to Phnom Penh."- From a call lasting 6m 30s , Feb 7, 2024 5:16 AM
Query about carrying oxygen concentrator: "I want to put one small portable oxygen concentrator in the check-in baggage."- From a call lasting 10m 48s , Jan 21, 2024 3:29 AM
Ticket name correction: "I need to update the name on the ticket to match the correct spelling for my friend who is stuck in Singapore."- From a call lasting 10m 39s , Jan 12, 2024 4:37 PM
Conclusion and closing notes
This is Singapore Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Singapore Airlines agent. This phone number is Singapore Airlines's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-727-0118 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Singapore Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Singapore Airlines has 1 phone number. It's not always clear what is the best way to talk to Singapore Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Singapore Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Singapore Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.