How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Singapore Air phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Singapore Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Singapore Airlines contact center.
Please visit our website at w w w dot singapore air dot com.
For details of award redemption and availability of low fares.
We are unable to expedite confirmation of any wait listed bookings.
You will receive an email update if confirmed.
Please enter your ten digit membership number followed by hash. Otherwise, press the hash or pound key."
Excerpt from a call with Singapore Air
Wednesday, April 3, 2024 5:23 PM
What are the hours and when should I call?
Singapore Air operates the call center for this 833-727-0118 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Singapore Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Singapore Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Singapore Air is Saturday.The most busy day to call is Friday, which averages 72% more phone calls by comparison.Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Singapore Air is Tuesday.
Why call this Singapore Air number?
Below is a sample of recent calls to Singapore Air, and their purpose. Are any of these similar to the reason you are trying to call?
Upgrade seat cost inquiry: "I was wondering how much it would cost to upgrade to business class from our premium economy seats for my honeymoon."
- From a call lasting 16m 11s , Mar 6, 2024 1:25 AM
Flight inquiry for trip to Singapore: "I'm interested in finding out whether Singapore Airlines flies out of Miami or Fort Lauderdale in January 2025 for a trip to Singapore."
- From a call lasting 16m 26s , Feb 22, 2024 12:09 AM
Adding passenger to flight: "I'm trying to add one additional passenger to the same flight from Manila to Phnom Penh on February fifteenth."
- From a call lasting 20m 11s , Feb 7, 2024 5:23 AM
Adding passenger to flight: "I wanted to inquire about adding one additional passenger for this particular flight to Phnom Penh."
- From a call lasting 6m 30s , Feb 7, 2024 5:16 AM
Query about carrying oxygen concentrator: "I want to put one small portable oxygen concentrator in the check-in baggage."
- From a call lasting 10m 48s , Jan 21, 2024 3:29 AM
Ticket name correction: "I need to update the name on the ticket to match the correct spelling for my friend who is stuck in Singapore."
- From a call lasting 10m 39s , Jan 12, 2024 4:37 PM
Conclusion and closing notes
This is Singapore Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Singapore Air agent. This phone number is Singapore Air's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-727-0118 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Singapore Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Singapore Air has 1 phone number. It's not always clear what is the best way to talk to Singapore Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Singapore Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Singapore Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.