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Singapore Airlines Customer FAQ

Top Answers & How-to Guides

What is Singapore Airlines's Phone Number?

The question we are asked most often is about how to talk to Singapore Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any amenities for business class passengers?

Singapore Airlines offers a range of amenities designed specifically for business class passengers to ensure a comfortable and enjoyable Passengers in business class are also provided with premium dining options, featuring an extensive menu that showcases both local and international cuisine. Meals are prepared by renowned chefs, and an extensive selection of wines and beverages complements the dining experience. Business class travelers benefit from priority check-in and boarding, which helps streamline the travel process. Additionally, passengers have access to exclusive airport lounges, where they can relax and enjoy complimentary food and drinks before their flight. These lounges often provide comfortable seating, Wi-Fi access, and shower facilities. Singapore Airlines places a strong emphasis on customer service, and business class passengers can expect attentiveness from the cabin crew throughout their journey. For those interested in further details about specific amenities or offerings, it may be beneficial to visit the official Singapore Airlines website. There, travelers can find the most up-to-date information regarding the amenities available to business class passengers....
Ask any question you have about Singapore Airlines customer service, get an answer now.

Recent Singapore Airlines Customer Questions

I have been told my ticket has been cancelled . I was trying to do online checking.

We're sorry to hear that you're having trouble with your ticket. If you received a notification stating your ticket has been cancelled, it means you may not be able to check-in online at this time. This can happen due to a variety of reasons including changes to the flight schedule, miscommunication, or a missed payment. It's best to check the status of your booking or reconfirm your booking details to ensure everything is in order. If the issue persists, it's recommended that you get in touch with Singapore Airlines customer service for a thorough resolution.
Asked Jun 18, 2024 8:27 PM

I would like to book wheelchair support for my aged parent pls how do I go about it

To book wheelchair support for your parent with Singapore Air, you need to make the request while booking the flight. If you've already booked the flight, you can add the request afterwards by managing your booking online. You just need to access your booking, and add 'Special Assistance' to your service requests. Remember, it's best to place your request at least 48 hours before the flight's scheduled departure time to ensure availability and smooth service. We're here to make your travel as comfortable and convenient as possible.
Asked Mar 4, 2024 9:37 AM

Help me with my Singapore Airlines customer service issue

In-Flight Experience

Can I request special meals for dietary restrictions?

Yes, Singapore Airlines offers a variety of special meal options to cater to different dietary restrictions and preferences. Customers...

Are there any amenities for business class passengers?

Singapore Airlines offers a range of amenities designed specifically for business class passengers to ensure a comfortable and enjoyable Passengers in business class are also provided with premium dining options, featuring an extensive menu that showcases both local and international cuisine. Meals are prepared by renowned chefs, and an extensive selection of wines and beverages complements the dining experience. Business class travelers benefit from priority check-in and boarding, which helps streamline the travel process. Additionally, passengers have access to exclusive airport lounges, where they can relax and enjoy complimentary food and drinks before their flight. These lounges often provide comfortable seating, Wi-Fi access, and shower facilities. Singapore Airlines places a strong emphasis on customer service, and business class passengers can expect attentiveness from the cabin crew throughout their journey. For those interested in further details about specific amenities or offerings, it may be beneficial to visit the official Singapore Airlines website. There, travelers can find the most up-to-date information regarding the amenities available to business class passengers....

Can I request special meals for dietary restrictions?

Yes, Singapore Airlines offers a variety of special meal options to cater to different dietary restrictions and preferences. Customers...

Are there any amenities for business class passengers?

Singapore Airlines offers a range of amenities designed specifically for business class passengers to ensure a comfortable and enjoyable Passengers in business class are also provided with premium dining options, featuring an extensive menu that showcases both local and international cuisine. Meals are prepared by renowned chefs, and an extensive selection of wines and beverages complements the dining experience. Business class travelers benefit from priority check-in and boarding, which helps streamline the travel process. Additionally, passengers have access to exclusive airport lounges, where they can relax and enjoy complimentary food and drinks before their flight. These lounges often provide comfortable seating, Wi-Fi access, and shower facilities. Singapore Airlines places a strong emphasis on customer service, and business class passengers can expect attentiveness from the cabin crew throughout their journey. For those interested in further details about specific amenities or offerings, it may be beneficial to visit the official Singapore Airlines website. There, travelers can find the most up-to-date information regarding the amenities available to business class passengers....

Frequent Flyer Program

What assistance is available for passengers with disabilities?

Singapore Airlines is committed to providing a comfortable travel experience for passengers with disabilities. The airline offers a Onboard, Singapore Airlines ensures that the cabin crew is trained to assist passengers with disabilities. This includes providing help with stowing luggage, navigating the cabin, and attending to specific needs during the flight. Furthermore, the airline works to accommodate various dietary requirements and can assist with special meals upon request. It is advisable for passengers to inform Singapore Airlines of their specific needs at least 48 hours prior to their flight to ensure that appropriate arrangements can be made. For more detailed information, passengers can refer to the airline's official website, where they can access the latest guidelines and contact information....

What assistance is available for passengers with disabilities?

Singapore Airlines is committed to providing a comfortable travel experience for passengers with disabilities. The airline offers a Onboard, Singapore Airlines ensures that the cabin crew is trained to assist passengers with disabilities. This includes providing help with stowing luggage, navigating the cabin, and attending to specific needs during the flight. Furthermore, the airline works to accommodate various dietary requirements and can assist with special meals upon request. It is advisable for passengers to inform Singapore Airlines of their specific needs at least 48 hours prior to their flight to ensure that appropriate arrangements can be made. For more detailed information, passengers can refer to the airline's official website, where they can access the latest guidelines and contact information....

Baggage Information

What is the baggage allowance for my flight?

The baggage allowance for passengers traveling with Singapore Airlines can vary depending on several factors, including the class of In addition to checked baggage, passengers are also permitted to carry onboard a certain amount of cabin baggage, which usually consists of one piece along with a personal item, such as a handbag or laptop. Passengers should be mindful of weight and dimension restrictions as they are strictly enforced. To get the most accurate and up-to-date information regarding specific allowances for a particular flight, it is advisable to visit the official Singapore Airlines website. There, passengers can find detailed information tailored to their travel arrangements, including the latest updates on baggage policies....

How does Singapore Airlines handle lost luggage?

Singapore Airlines has established a comprehensive procedure for managing lost luggage, ensuring that passengers receive appropriate Passengers will need to provide details such as their flight information, baggage claim tags, and a description of the lost luggage. Once the report is filed, the airline will aim to trace the luggage through its global tracking system. Travelers will usually receive a reference number for their claim, which can be used to follow up on the status of the investigation. Singapore Airlines makes every effort to reunite passengers with their lost luggage as quickly as possible. If the luggage is not recovered within a certain period, typically twenty-one days, the airline may initiate a compensation process according to its policies. Travelers are encouraged to familiarize themselves with the airline's terms and conditions regarding lost luggage, which can provide information on the rights and protections afforded. It is also advisable to keep essential items in carry-on baggage, just in case of any unexpected situations. For detailed information regarding lost luggage procedures, passengers may visit the Singapore Airlines official web page, where they can find the latest updates and guidance....

How does Singapore Airlines handle lost luggage?

Singapore Airlines has established a comprehensive procedure for managing lost luggage, ensuring that passengers receive appropriate Passengers will need to provide details such as their flight information, baggage claim tags, and a description of the lost luggage. Once the report is filed, the airline will aim to trace the luggage through its global tracking system. Travelers will usually receive a reference number for their claim, which can be used to follow up on the status of the investigation. Singapore Airlines makes every effort to reunite passengers with their lost luggage as quickly as possible. If the luggage is not recovered within a certain period, typically twenty-one days, the airline may initiate a compensation process according to its policies. Travelers are encouraged to familiarize themselves with the airline's terms and conditions regarding lost luggage, which can provide information on the rights and protections afforded. It is also advisable to keep essential items in carry-on baggage, just in case of any unexpected situations. For detailed information regarding lost luggage procedures, passengers may visit the Singapore Airlines official web page, where they can find the latest updates and guidance....

What is the baggage allowance for my flight?

The baggage allowance for passengers traveling with Singapore Airlines can vary depending on several factors, including the class of In addition to checked baggage, passengers are also permitted to carry onboard a certain amount of cabin baggage, which usually consists of one piece along with a personal item, such as a handbag or laptop. Passengers should be mindful of weight and dimension restrictions as they are strictly enforced. To get the most accurate and up-to-date information regarding specific allowances for a particular flight, it is advisable to visit the official Singapore Airlines website. There, passengers can find detailed information tailored to their travel arrangements, including the latest updates on baggage policies....
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