Silver Script Insurance Company Customer Service

Phone Number & Contact Info

Silver Script Insurance Company's Best Phone Number

866-552-6106
Toll-free·Calls Customer Service·Most popular Silver Script Insurance Company number
Q:

How do I talk to a live human at Silver Script Insurance Company?

A:Press 4
Q:

Does Silver Script Insurance Company offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Silver Script Insurance Company Customer Phone Numbers

Purchasing

866-235-5660
Toll-free · 24 hours, 7 days · Calling this Silver Script Insurance Company number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Silver Script Insurance Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Below are some clips we've found from Silver Script Insurance Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling SilverScript. Aetna's Medicare prescription drug plan. If you are calling to see medications or pharmacies are covered under your plan, or what you will pay for your medication, please hang up and visit our website at Aetna medicare dot com. Click the login button and then log in for PDP, the prescription drug plan section. If you have other questions, please hold, and the next available customer care representative will be with you soon. If you are calling about an address change, please press one. All other callers, please remain on the line. For quality purposes, this call may be monitored or recorded. If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize.
I didn't quite get that. Please say or enter a phone number we have on file for you starting with the area code."
Excerpt from a call with Silver Script Insurance Company
Friday, March 8, 2024 7:52 PM

What are the hours and when should I call?

Silver Script Insurance Company operates the call center for this 866-552-6106 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Silver Script Insurance Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Silver Script Insurance Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Silver Script Insurance Company is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Silver Script Insurance Company

In summation, the best day to call Silver Script Insurance Company is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Silver Script Insurance Company staffs the call center well on Friday.

Why Customers Call Silver Script Insurance Company

If you have time to do a bit of reading before you call Silver Script Insurance Company, we recommend you read over some of our problem-specific articles.

What is Silver Script Insurance?

Silver Script Insurance is a leading prescription drug plan provider that offers affordable and comprehensive coverage for individuals seeking prescription drug benefits. As a subsidiary of CVS Health, Silver Script Insurance is committed to providing high-quality healthcare services to its members. Our insurance plans are designed to cater to the unique needs of Medicare beneficiaries, offering a wide range of prescription drug options and coverage for both generic and brand-name medications. With our extensive network of pharmacies nationwide, members can conveniently access their medications at competitive prices. Additionally, Silver Script Insurance ensures simplicity and ease in managing prescriptions through user-friendly online tools and personalized customer support. We are dedicated to ensuring that our members receive the medications they need at an affordable cost, helping them maintain their health and well-being.

What is the coverage of Silver Script Insurance?

Silver Script Insurance provides comprehensive coverage for prescription drugs and Medicare Part D plans. The coverage includes both generic and brand-name medications, allowing individuals to access a wide range of prescription drugs at affordable prices. The plans offer a broad network of pharmacies across the United States, ensuring convenient access to medications. Additionally, Silver Script Insurance provides coverage for both retail and mail-order pharmacies, giving members flexibility in obtaining their medications. The insurance also includes a prescription drug coverage gap, known as the "donut hole," offering discounts on brand-name drugs to eligible individuals. With Silver Script Insurance, individuals can have peace of mind knowing that they have access to affordable and comprehensive prescription drug coverage.

What is the cost of Silver Script Insurance premiums?

The cost of Silver Script Insurance premiums varies based on several factors such as the type of plan selected, the coverage options chosen, the location of the applicant, and the individual's age. Premiums can also be impacted by any available discounts or subsidies. To get an accurate cost estimate, it is recommended to use the online quote tool available on the Silver Script Insurance Company's website. This tool allows individuals to input their specific details and requirements, generating a personalized premium cost. Alternatively, customers can reach out to the company's customer service representatives who can provide further assistance and answer any specific questions regarding premium costs.

Top Silver Script Insurance Company customer service problems

Click the link above to get answers to just about any Silver Script Insurance Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Silver Script Insurance Company, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription verification denial: "Did you get a notification from my doctor to fill a prescription for me and the insurance company denied it for whatever reason."
- From a call lasting 38m 22s , Mar 8, 2024 7:52 PM
Prescription coverage inquiry: "You're not picking up my prescription pills for quite some time, and I've been paying out of pocket."
- From a call lasting 15m 20s , Mar 8, 2024 4:20 AM

Conclusion and closing notes

This is Silver Script Insurance Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Silver Script Insurance Company agent. This phone number is Silver Script Insurance Company's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-552-6106 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Silver Script Insurance Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Silver Script Insurance Company has 2 phone numbers. It's not always clear what is the best way to talk to Silver Script Insurance Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Silver Script Insurance Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Silver Script Insurance Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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