A:Calling this Siemens number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Siemens for you.
Q:
Does Siemens offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Siemens below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Siemens phone number to document the phone system.
Here is how our research team describes the way the Siemens phone system greets you: Active or former employee, press 1. All other callers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Siemens number should go right to a real human being
Below are some clips we've found from Siemens's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Siemens Directory Services.
Your call may be recorded for training purposes.
Press one if you are an active or former Siemens employee.
Press two for all other callers.
Please hold, and we will be with you momentarily."
Excerpt from a call with Siemens
Tuesday, March 26, 2024 12:05 PM
In fact, much of this information on this page is superfluous because this Siemens phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Siemens operates the call center for this 800-743-6367 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Siemens call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Siemens phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Siemens staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Siemens is Saturday.The most busy day to call is Monday, which averages 360% more phone calls by comparison.Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Siemens is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Siemens staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Calling Siemens can be a frustrating experience, or it can be an easy experience. I had a hard time getting through the phone directory the first two times I called. However, I tried a third time, and it went drastically different than the other two times. I had a technical question to ask a customer representative, and once I finally got to someone, it was a great experience. The representative spoke clearly in English, but the hard part was getting to a representative for reasons that are unbeknownst to me.
The first time I called the member, a recorded message thanked me for calling the Siemens Directory Service. It asked me to press 1 if I was an active or former employee and that all others should press 2. This was a bit confusing to me since the options seemed very limiting, but I was not an employee, so I chose option 2. I was expecting another directory tree, but instead, the recorded message told me that an error had occurred and hung up on me. I was confused, so I called back a second time and tried the same series of steps only to get hung up again.
After being hung up on a second time, I thought I would try to call back and choose 1. While I am not an employee, I figured if I could get to a live agent, I could explain to them what happened so that they could direct me to the right person. This time, I was asked to press 1 to talk to HR or press 2 for all other callers. I pressed 2, and the same error message occurred. I was told to please try again later before the line disconnected.
At this point, I was a bit confused and unsure of how I was going to get to any live representative if all of the options ended the same way. I did a Google search that told me this phone number was the right Siemens customer service number.
Simply because I wasn't sure what to do, I tried one last time to call. This time, it picked up immediately and told me, "Thank you for calling Siemens Directory Service," and that all agents are handling other calls. It asked me to remain on the line, and upbeat hold music started to play. I wasn't sure what changed in the 5 minutes between calls, but this was a welcome change. In less than 30 seconds, a representative picked up the line and helped me work through my problem.
In the end, there was virtually no wait time, and I was able to get my question resolved. I am not sure what changed, but if you manage to get the second experience, the phone call is worth it.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Siemens
If you have time to do a bit of reading before you call Siemens, we recommend you read over some of our problem-specific articles.
Siemens serves a wide range of industries across the globe. Our expertise extends to sectors such as energy, healthcare, transportation, digitalization, manufacturing, and infrastructure. In the energy industry, we provide comprehensive solutions for power generation, transmission, and distribution. The healthcare sector benefits from our advanced medical technologies, including imaging systems and laboratory diagnostics. Our innovative transportation solutions contribute to the efficient movement of people and goods, facilitating mobility in urban areas and across various modes of transportation. Additionally, Siemens is at the forefront of digitalization by offering software, automation, and data analytics solutions. We also support various manufacturing processes with our cutting-edge technologies and specialized industrial software. Lastly, our infrastructure solutions provide sustainable and efficient solutions for urban development and building automation. With a broad portfolio and extensive experience, Siemens is committed to serving these industries and driving technological advancements worldwide.
Siemens is deeply committed to sustainability and environmental responsibility. Our sustainability/environmental policy reflects our dedication to minimizing our ecological impact and promoting sustainable development. We strive to develop innovative solutions that contribute to a greener future, focusing on key areas such as resource efficiency, climate change mitigation, and environmental protection. Our policy includes initiatives to reduce CO2 emissions, optimize energy consumption, and conserve resources throughout our operations. We actively engage with stakeholders to ensure transparency and accountability in all our sustainability efforts. Through continuous improvement, technological advancements, and extensive collaboration, Siemens aims to be at the forefront of sustainable development, shaping the future in a socially and environmentally responsible manner.
Siemens offers a wide range of products and services in various industries. In the field of industrial automation, they provide advanced control systems, software solutions, and communication networks. For energy generation, Siemens offers power plants, turbines, and transmission systems. They also specialize in healthcare technology with medical imaging systems, laboratory diagnostics, and healthcare IT solutions. In transportation, Siemens offers mobility solutions like rail systems, traffic management, and intelligent transportation systems. Their building technologies include smart infrastructure, fire safety, and building management systems. Additionally, Siemens provides digital solutions leveraging the power of data analytics and artificial intelligence across various industries. Overall, Siemens aims to deliver cutting-edge technologies and services, helping their customers enhance efficiency, sustainability, and productivity.
Click the link above to get answers to just about any Siemens customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Siemens, and their purpose. Are any of these similar to the reason you are trying to call?
Technical support for Steinberger Pro installation: "I was wondering how I can get somebody to technical support to help me install the Steinberger Pro."
- From a call lasting 4m 8s , Mar 26, 2024 12:05 PM
Information about why customers call Siemens is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Siemens provides this option.
As a last, sometimes only, resort- Siemens customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Siemens's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Siemens agent. This phone number is Siemens's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-743-6367 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Siemens first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Siemens has 1 phone number. It's not always clear what is the best way to talk to Siemens representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Siemens. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Siemens. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
