Shoprunner Customer Service

Phone Number & Contact Info

Shoprunner's Best Phone Number

888-721-7467
Toll-free·Calls Customer Service·Most popular Shoprunner number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Shoprunner?

A:Calling this Shoprunner number should go right to a real human being You can also use our free service that can talk to Shoprunner for you and report back.
Q:

Does Shoprunner offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Shoprunner below.

Let us call and talk to Shoprunner for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Shoprunner phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Shoprunner number should go right to a real human being
In fact, much of this information on this page is superfluous because this Shoprunner phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Shoprunner operates the call center for this 888-721-7467 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Shoprunner call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shoprunner phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shoprunner staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Shoprunner is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Shoprunner

In summation, the best day to call Shoprunner is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Shoprunner staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Shoprunner

If you have time to do a bit of reading before you call Shoprunner, we recommend you read over some of our problem-specific articles.

What is Shoprunner and how does it work?

ShopRunner is a membership program that offers free two-day shipping and returns on eligible items from various online retailers. It streamlines the online shopping experience by providing members with fast and convenient delivery options. To benefit from ShopRunner, individuals must sign up for a membership, either through a participating retailer or directly on the ShopRunner website. Once a member, they can enjoy unlimited free two-day shipping on thousands of eligible items, without any minimum purchase requirements. ShopRunner partners with well-known retailers across various categories, giving members access to a vast range of products. Members can simply browse the ShopRunner website or shop directly on partnered retailer sites, and the two-day shipping option will automatically be applied at checkout. ShopRunner enhances convenience, speeds up delivery, and makes online shopping more hassle-free for its members.

What is the return policy for Shoprunner purchases?

Shoprunner offers a hassle-free return policy for all purchases made through their service. If you are unsatisfied with your purchase, you can return it within 30 days of receiving your order. To initiate a return, simply log into your Shoprunner account and go to the "Orders" section. Select the item you wish to return and follow the provided instructions. Shoprunner covers the cost of return shipping for most items, excluding certain oversized or bulky products. Once your return is received and processed, you will be refunded the full purchase price, including any applicable taxes and fees. It's important to note that some items may be non-returnable due to hygiene or safety reasons. For further details and exceptions, please refer to the Shoprunner return policy on their website.

Are there any restrictions or limitations to using Shoprunner?

There are some restrictions and limitations to using Shoprunner. Firstly, membership benefits are only applicable to participating retailers and may vary among them. Additionally, Shoprunner services are available for shipping within the United States only, excluding Hawaii, Alaska, and U.S. territories. Free two-day shipping is subject to certain product exclusions and may not be available for all items or locations. It's important to note that oversized and heavy items may require additional charges. Moreover, Shoprunner's return policy may vary depending on the retailer, so it is advisable to check the specific terms and conditions for each purchase. Lastly, membership cannot be shared with others and is limited to individuals aged 18 and above.

Top Shoprunner customer service problems

Click the link above to get answers to just about any Shoprunner customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Shoprunner Customer Service Contacts

There are of course other ways to contact Shoprunner customer service besides the phone. Below we list the best ones, by medium.

Shoprunner Customer Help Desk / Web Support

shoprunner.com - Customer Service
Online customer service submission
As a last, sometimes only, resort- Shoprunner customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Shoprunner's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shoprunner agent. This phone number is Shoprunner's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-721-7467 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Shoprunner first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Shoprunner has 1 phone number. It's not always clear what is the best way to talk to Shoprunner representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shoprunner. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shoprunner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our free super-powered phone
  • Can talk to customer service for you
  • Can wait on hold for you
  • Automatically re-schedules if they're closed
  • Get a summary & transcript after
  • Easy to re-try if needed
  • Free and no account needed

Compare Shoprunner Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!