Saucony Customer Service

Phone Number & Contact Info

Saucony's Best Phone Number

Toll-free·Calls Customer Service·Most popular Saucony number

How do I talk to a live human at Saucony?

A:Calling this Saucony number should go right to a real human being

Does Saucony offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Saucony phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Saucony number should go right to a real human being
Below are some clips we've found from Saucony's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for contacting Wolverine Worldwide. You may experience elevated wait times. We have apologize for the inconvenience. Please note, our standard shipping can take up to ten business days to deliver. Thank you for calling Saucony dot com customer service. This call may be monitored or recorded for training purposes.
Please press one to place or check on an order and any billing related questions.
Please press two for product information."
Excerpt from a call with Saucony
Monday, January 29, 2024 7:17 PM
In fact, much of this information on this page is superfluous because this Saucony phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Saucony operates the call center for this 800-282-6575 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Saucony phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Saucony staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Saucony is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Saucony

In summation, the best day to call Saucony is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Saucony staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Saucony

If you have time to do a bit of reading before you call Saucony, we recommend you read over some of our problem-specific articles.

What is Saucony?

Saucony is a renowned athletic footwear and apparel brand with a rich heritage. We are committed to creating high-performance running shoes and clothing for athletes and enthusiasts alike. As a brand, Saucony has been at the forefront of innovative design and technology, continually pushing the boundaries of what is possible in athletic footwear. Our products are built to withstand the rigors of training and competition, providing the utmost comfort, support, and durability. Saucony understands the importance of a perfect fit, offering a wide range of sizes and styles to cater to individual needs. Whether you're a seasoned runner or a casual fitness enthusiast, Saucony strives to empower you to achieve your goals and perform at your best.

Are Saucony shoes suitable for running?

Yes, Saucony shoes are highly suitable for running. With a relentless focus on designing performance-driven footwear, Saucony has established itself as a trusted brand among runners worldwide. Saucony offers a comprehensive range of running shoes that cater to various needs and preferences. Whether you are a beginner or a professional athlete, Saucony has a shoe for all abilities and terrains. Their shoes feature advanced technologies and innovative design elements to enhance comfort, support, and durability. Additionally, Saucony collaborates with runners and experts to create products that optimize performance and prevent running-related injuries. Whether you are hitting the roads, trails, or track, Saucony running shoes provide the ideal blend of cushioning, stability, responsiveness, and traction to help you achieve your running goals.

What is the warranty on Saucony products?

Saucony products are covered by a two-year limited warranty starting from the date of purchase. This warranty assures that their products are free from defects in materials and workmanship under normal use. If a defect is found within this period, Saucony will repair or replace the product at their discretion. However, it is important to note that the warranty does not cover damage caused by misuse, accidents, alterations, or normal wear and tear. To make a warranty claim, customers should contact Saucony's customer service with a proof of purchase and detailed description of the issue. Overall, Saucony stands behind the quality of their products and aims to provide exceptional customer service for warranty-related matters.

Top Saucony customer service problems

Click the link above to get answers to just about any Saucony customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Saucony, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about product availability: "Hi. I was wondering, do you have the Endorphel Elite in a size ten?"
- From a call lasting 4m 25s , Jan 29, 2024 7:17 PM

More Saucony Customer Service Contacts

There are of course other ways to contact Saucony customer service besides the phone. Below we list the best ones, by medium.

Saucony Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Saucony will reply our your email.

Saucony Customer Help Desk / Web Support

saucony.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Saucony customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Saucony's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Saucony agent. This phone number is Saucony's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-282-6575 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Saucony first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Saucony has 1 phone number. It's not always clear what is the best way to talk to Saucony representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Saucony. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Saucony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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