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Saucony Customer FAQ

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What is Saucony's Phone Number?

The question we are asked most often is about how to talk to Saucony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What types of products does Saucony offer?

Saucony provides a wide selection of products centered on running and athletic footwear, including road and trail shoes, as...
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Are Saucony shoes suitable for running?

Saucony shoes are highly regarded for running, as they are specifically designed for various running styles. They provide...
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Do Saucony offer shoes for different types of terrain?

Saucony offers a variety of footwear tailored for different terrains, such as road and trail running. Road shoes focus on...
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What materials are used in Saucony shoes?

Saucony incorporates various materials in their shoes to enhance performance, comfort, and longevity. The upper features...
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How often does Saucony release new product lines?

Saucony usually unveils new product lines several times each year, mainly in spring and fall, introducing updated models and...
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Sizing and Fit

Do Saucony shoes run true to size?

Saucony shoes typically fit true to size, though individual preferences and specific models may vary. Trying shoes on or...
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Are Saucony shoes good for people with flat feet/arch support?

Saucony shoes are well-suited for people with flat feet and those requiring arch support, featuring technologies for stability...
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Do Saucony shoes come in wide/narrow sizes?

Saucony provides a selection of shoes in various widths, including wide and narrow sizes, ensuring a comfortable fit for...
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What should I do if my Saucony shoes are uncomfortable?

If Saucony shoes are uncomfortable, check the fit and size first. Ensure you are wearing appropriate socks and assess any...
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Returns and Warranty

What is the return and exchange policy?

Saucony allows returns and exchanges within approximately thirty days of purchase, requiring items to be in good condition....
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What is the warranty on Saucony products?

Saucony products usually come with a warranty that lasts about one year and covers defects in materials and craftsmanship....
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Does Saucony offer a recycling program for old shoes?

Saucony promotes eco-friendly practices through a shoe recycling program to combat waste. This program typically involves...
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Order and Delivery

Can I track my Saucony order online?

Yes, customers can track their Saucony order online after shipping by using the tracking number in the confirmation email. Log...
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Where can I find Saucony shoes on sale?

To locate Saucony shoes at discounted prices, one can visit the official Saucony website, which features a section for...
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Can I find Saucony shoes in stores or is it only online?

Saucony shoes are available both in physical stores and online. Many specialty stores and department retailers carry them,...
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