SaskTel Customer Service

Phone Number & Contact Info

SaskTel's Best Phone Number

Toll-free·Calls Customer Service·Most popular SaskTel number

How do I talk to a live human at SaskTel?

A:Choose option 1-2, then wait on line for a Rep.

Does SaskTel offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-8pm, Sat 9am-5pm EST. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this SaskTel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Choose option 1-2, then wait on line for a Rep.
Here is how our research team describes the way the SaskTel phone system greets you: Existing customers, press 1. New customers, press 2.
Below are some clips we've found from SaskTel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling SaaS.
If you're an existing customer, press one. If you're a new customer, press two.
Please enter the ten digit phone number or account number you're calling about followed by pound."
Excerpt from a call with SaskTel
Wednesday, April 3, 2024 3:40 PM

They may ask you to enter information with the dial pad

"Thank you for calling SaskTel.
If you're an existing customer, press one. If you're a new customer, press two.
Please enter the I didn't understand that."
Excerpt from a call with SaskTel
Friday, March 22, 2024 8:15 PM

The first phone menu

"Thank you for calling SaaS.
If you're an existing customer, press one.
If you're a new customer, press two."
Excerpt from a call with SaskTel
Wednesday, April 3, 2024 3:40 PM

What are the hours and when should I call?

SaskTel operates the call center for this 800-727-5835 phone number Mon-Fri 9am-8pm, Sat 9am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SaskTel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SaskTel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call SaskTel is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call SaskTel

In summation, the best day to call SaskTel is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SaskTel staffs the call center well on Thursday.

Why Customers Call SaskTel

If you have time to do a bit of reading before you call SaskTel, we recommend you read over some of our problem-specific articles.

What are the options for upgrading my SaskTel phone?

SaskTel offers various options for upgrading your phone. You can choose to upgrade through the SaskTel Upgrade Program, where you can trade in your current device for a new one. This program allows you to make monthly payments for your upgraded phone over a 2-year term. Another option is to purchase a phone outright without any contract or financing. SaskTel provides a wide range of devices, including the latest smartphones, enabling customers to find a phone that suits their needs and budget. Additionally, SaskTel offers flexible plans and bundles that can be customized to include features like unlimited calling, data, and messaging. By visiting a SaskTel Store or their website, customers can explore all the upgrade options available to them and select the one that best meets their requirements.

What are the available SaskTel internet plans in my area?

SaskTel offers a variety of internet plans to suit different needs. The available plans in your area will depend on your location. To find out the internet plans available in your area, you can visit SaskTel's website and use their online tool to check for service availability. Simply enter your address, and the tool will display a list of available internet plans specifically tailored to your location. You can choose from options such as High-Speed Internet, Fiber, DSL, and Wireless plans. SaskTel is committed to providing reliable and fast internet services to customers across Saskatchewan, so you can find a plan that best meets your requirements with ease.

Can I watch TV programs on my mobile device with SaskTel?

Yes, you can watch TV programs on your mobile device with SaskTel. SaskTel offers a mobile app called maxTV Stream, which allows customers to stream live TV channels and access on-demand shows and movies on their smartphones and tablets. With maxTV Stream, you can enjoy your favorite TV programs anytime, anywhere, as long as you have an internet connection. The app provides a user-friendly interface, making it easy to navigate through channels, browse content, and set reminders for upcoming shows. Additionally, you can pause, rewind, and restart live TV, ensuring you never miss a moment. Whether you're at home or on the go, SaskTel's maxTV Stream app brings entertainment to the palm of your hand.

Top SaskTel customer service problems

Click the link above to get answers to just about any SaskTel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to SaskTel, and their purpose. Are any of these similar to the reason you are trying to call?
Voice mail not working: "We've tried about at least twelve times, it's not working."
- From a call lasting 20m 54s , Apr 3, 2024 3:40 PM

More SaskTel Customer Service Contacts

There are of course other ways to contact SaskTel customer service besides the phone. Below we list the best ones, by medium.

SaskTel Customer Service Live Chat

sasktel.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, SaskTel provides this option.

SaskTel Customer Service on X (formerly Twitter)

twitter.com/SaskTelSupport - Customer Service
Use the link to connect with customer service through Twitter
SaskTel, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

SaskTel Customer Service on Facebook / Messenger

facebook.com/SaskTel - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of SaskTel, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

SaskTel Customer Help Desk / Web Support

support.sasktel.com - Customer Service
Customer service web support
As a last, sometimes only, resort- SaskTel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is SaskTel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SaskTel agent. This phone number is SaskTel's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-727-5835 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call SaskTel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, SaskTel has 1 phone number. It's not always clear what is the best way to talk to SaskTel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for SaskTel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SaskTel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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