A:Choose option 1-2, then wait on line for a Rep.Our free phone can also navigate phone menus to get a live human at SaskTel for you.
Q:
Does SaskTel offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-8pm, Sat 9am-5pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SaskTel below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SaskTel phone number to document the phone system.
Here is how our research team describes the way the SaskTel phone system greets you: Existing customers, press 1. New customers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Choose option 1-2, then wait on line for a Rep.
Below are some clips we've found from SaskTel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling SaaS If you're an existing customer, press one.
If you're a new customer please enter the ten digit phone number or account number you're calling about followed by pound."
Excerpt from a call with SaskTel
Tuesday, November 5, 2024 8:48 PM
They may ask you to enter information with the dial pad
"Followed by pound.
Please enter the ten phone number or account number you're calling about followed by pound."
Excerpt from a call with SaskTel
Friday, June 28, 2024 6:53 PM
The first phone menu
"If you're an existing customer, press one.
If you're a new customer, press two."
Excerpt from a call with SaskTel
Thursday, November 7, 2024 4:54 PM
What are the hours and when should I call?
SaskTel operates the call center for this 800-727-5835 phone number Mon-Fri 9am-8pm, Sat 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 141 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the SaskTel call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SaskTel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SaskTel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SaskTel is Saturday.The most busy day to call is Tuesday, which averages 1133% more phone calls by comparison.Again, this is based on a sample of 141 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call SaskTel is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that SaskTel staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call SaskTel
If you have time to do a bit of reading before you call SaskTel, we recommend you read over some of our problem-specific articles.
SaskTel offers various options for upgrading your phone. You can choose to upgrade through the SaskTel Upgrade Program, where you can trade in your current device for a new one. This program allows you to make monthly payments for your upgraded phone over a 2-year term. Another option is to purchase a phone outright without any contract or financing. SaskTel provides a wide range of devices, including the latest smartphones, enabling customers to find a phone that suits their needs and budget. Additionally, SaskTel offers flexible plans and bundles that can be customized to include features like unlimited calling, data, and messaging. By visiting a SaskTel Store or their website, customers can explore all the upgrade options available to them and select the one that best meets their requirements.
SaskTel offers a variety of internet plans to suit different needs. The available plans in your area will depend on your location. To find out the internet plans available in your area, you can visit SaskTel's website and use their online tool to check for service availability. Simply enter your address, and the tool will display a list of available internet plans specifically tailored to your location. You can choose from options such as High-Speed Internet, Fiber, DSL, and Wireless plans. SaskTel is committed to providing reliable and fast internet services to customers across Saskatchewan, so you can find a plan that best meets your requirements with ease.
Yes, you can watch TV programs on your mobile device with SaskTel. SaskTel offers a mobile app called maxTV Stream, which allows customers to stream live TV channels and access on-demand shows and movies on their smartphones and tablets. With maxTV Stream, you can enjoy your favorite TV programs anytime, anywhere, as long as you have an internet connection. The app provides a user-friendly interface, making it easy to navigate through channels, browse content, and set reminders for upcoming shows. Additionally, you can pause, rewind, and restart live TV, ensuring you never miss a moment. Whether you're at home or on the go, SaskTel's maxTV Stream app brings entertainment to the palm of your hand.
Click the link above to get answers to just about any SaskTel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call SaskTel is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, SaskTel provides this option.
Use the link to connect with customer service through Twitter
SaskTel, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of SaskTel, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- SaskTel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is SaskTel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SaskTel agent. This phone number is SaskTel's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-727-5835 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call SaskTel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, SaskTel has 1 phone number. It's not always clear what is the best way to talk to SaskTel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SaskTel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SaskTel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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