A:Not at this number; hours here are Mon-Fri 8:30am-7pm, Sat-Sun 9:30am-6pm CST.The least busy day is Saturday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sanus below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sanus phone number to document the phone system.
Here is how our research team describes the way the Sanus phone system greets you: For customer care press one. For all other assistance, please press 0 for the receptionist.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Sanus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sanus, a brand of Legrand.
For customer care, press one. For all other assistance, please press zero for the receptionist.
This"
Excerpt from a call with Sanus
Tuesday, February 27, 2024 4:57 PM
The first phone menu
"Thank you for calling Sanus, a brand of Legrand.
For customer care, press one.
For all other assistance please press zero for the receptionist."
Excerpt from a call with Sanus
Monday, May 13, 2024 5:02 PM
What are the hours and when should I call?
Sanus operates the call center for this 800-359-5520 phone number Mon-Fri 8:30am-7pm, Sat-Sun 9:30am-6pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sanus call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sanus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sanus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sanus is Saturday.The most busy day to call is Thursday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Sanus is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sanus staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Sanus
Below is a sample of recent calls to Sanus, and their purpose. Are any of these similar to the reason you are trying to call?
Finding replacement TV mount: "I was wondering, do you know where I can get some replacement parts for that or another bracket that has virtually the same dimensions?"
- From a call lasting 5m 27s , Feb 29, 2024 8:55 PM
Order tracking inquiry: "Hey. So I placed an order for one of your mouse, a while back, and I can't track it."
- From a call lasting 5m 19s , Feb 27, 2024 4:57 PM
Information about why customers call Sanus is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Sanus will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Sanus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sanus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sanus agent. This phone number is Sanus's best phone number because 28,011 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-359-5520 include and other customer service issues. Rather than trying to call Sanus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Sanus has 1 phone number. It's not always clear what is the best way to talk to Sanus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sanus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sanus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.