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Sanus Customer FAQ

Top Answers & How-to Guides

What is Sanus's Phone Number?

The question we are asked most often is about how to talk to Sanus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Warranty and Returns

Can I return my Sanus product if I am not satisfied?

Sanus generally allows returns if customers are not satisfied, but policies may differ by retailer. Keeping original packaging...
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What is the warranty period for Sanus products?

Sanus products generally come with a limited warranty lasting between one to five years, depending on the item. Warranty...
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Parts and Services

Where can I find replacement parts for my Sanus item?

To find replacement parts for a Sanus product, one should start by visiting the official Sanus website, where there are...
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Are there any discounts or promotions available for Sanus?

Sanus sometimes has discounts and promotions that can change by season or events. To stay updated on these offers, visiting...
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Does Sanus offer international shipping?

Sanus mainly ships within the United States, and shipping to international destinations varies. Customers outside the U.S....
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Installation Support

Are there guides available for proper product installation?

Sanus offers numerous guides and resources for safe and effective product installation, including detailed instructions and...
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How do I install my Sanus product?

To install a Sanus product, start by reading the included instructions carefully, as steps may vary by product. Identify the...
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Do Sanus products require professional installation?

Sanus products are generally designed for easy self-installation, yet some may be more complex, particularly wall-mounted...
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How can I determine the right mount for my TV?

Choosing the correct TV mount requires considering the television's size and weight, checking the VESA pattern on the back for...
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User Manuals and Maintenance

How do I clean my Sanus products?

Cleaning Sanus products involves turning off any connected electronics, using a soft lint-free cloth for dusting, and a damp...
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Do Sanus products come with a user manual?

Sanus products generally include a user manual in the packaging, offering assembly, installation, and safety details....
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Product Information

What is the maximum weight capacity for Sanus mounts?

Sanus mounts have varying weight capacities, typically ranging from around twenty-five pounds for smaller televisions to over...
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What types of products does Sanus offer?

Sanus has a wide variety of products aimed at improving home entertainment experiences. Their offerings include television...
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Are Sanus products suitable for all TV sizes?

Sanus provides a diverse selection of products suitable for various television sizes and styles. To ensure compatibility with a...
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What materials are used in Sanus products?

Sanus uses a range of materials including high-quality steel and aluminum for strength and lightweight properties in their...
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