Rx Outreach Customer Service

Phone Number & Contact Info

Rx Outreach's Best Phone Number

Toll-free·Calls Customer Service·Most popular Rx Outreach number

How do I talk to a live human at Rx Outreach?

A:Press 2

Does Rx Outreach offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 7am-5:30pm CST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rx Outreach phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the Rx Outreach phone system greets you: For a clinic or doctor's office, press 8. To know your prescription number, press 1. To speak to an agent to place your refill, press 2. For a fax number and address, press 4. For information about becoming a member, press 6. To speak to an agent, press 0.
Below are some clips we've found from Rx Outreach's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Rx Outreach. If you are calling about a medical emergency please hang up and dial nine one one. We are currently having a high number of calls.
If you are a clinic or physician's office, press eight.
If you know your prescription number, and want to use our automated system to request your refill, press one.
If you want to speak with an agent, to place your refill, press two."
Excerpt from a call with Rx Outreach
Monday, April 1, 2024 3:30 PM

What are the hours and when should I call?

Rx Outreach operates the call center for this 800-769-3880 phone number Mon-Sat 7am-5:30pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rx Outreach phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rx Outreach staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rx Outreach is Friday. The most busy day to call is Monday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Rx Outreach

In summation, the best day to call Rx Outreach is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rx Outreach staffs the call center well on Friday.

Why Customers Call Rx Outreach

If you have time to do a bit of reading before you call Rx Outreach, we recommend you read over some of our problem-specific articles.

What is Rx Outreach?

Rx Outreach is a non-profit, mail-order pharmacy dedicated to providing affordable medication to uninsured or underinsured individuals in the United States. With a mission to improve access to essential medications, Rx Outreach partners with pharmaceutical manufacturers to offer a wide range of generic and brand-name medications at significantly discounted prices. Their service is accessible to individuals and families with limited incomes who meet specific eligibility requirements. Patients can easily order their medications online, over the phone, or by mail, and Rx Outreach ensures secure and confidential delivery to their doorstep. By eliminating the financial barrier, Rx Outreach aims to improve the health and well-being of those who are often unable to afford the medications they need to manage their conditions.

Who is eligible for Rx Outreach?

Rx Outreach is a nonprofit mail-order pharmacy providing affordable medications for individuals in need. The eligibility criteria for Rx Outreach are based on income and/or specific program qualifications. Low-income individuals and families who meet the income guidelines are eligible to receive medications at significantly reduced prices. The income limits are dependent on the household size and are updated annually. Additionally, Rx Outreach offers specific assistance programs for patients with chronic conditions such as diabetes, hypertension, and HIV/AIDS. These programs may have additional eligibility requirements. To determine if one is eligible for Rx Outreach, individuals can visit the organization's website or call their helpline to access the income guidelines and program requirements. Rx Outreach aims to ensure that essential medications are accessible and affordable for those who may be uninsured or underinsured.

How does Rx Outreach work?

Rx Outreach is a non-profit organization that helps eligible individuals access affordable medications. The process is simple and straightforward. First, patients need to fill out an application and provide proof of income. Once eligibility is confirmed, Rx Outreach coordinates with healthcare providers to fill prescriptions at reduced prices. Patients can choose from over 1,000 medications across various therapeutic areas. After requesting a prescription, it gets shipped directly to the patient's doorstep in a 90-day supply. Rx Outreach also offers a refill reminder service to ensure medication continuity. Payments can be made through various methods, including credit cards and money orders. With dedicated customer service, Rx Outreach strives to improve medication access for those who are uninsured or underinsured, making healthcare more affordable and manageable.

Top Rx Outreach customer service problems

Click the link above to get answers to just about any Rx Outreach customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rx Outreach, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription mail order inquiry: "I've never used your guys' services before, but my dog sent over two prescriptions for me to have mailed to me."
- From a call lasting 6m 19s , Mar 4, 2024 7:21 PM

More Rx Outreach Customer Service Contacts

There are of course other ways to contact Rx Outreach customer service besides the phone. Below we list the best ones, by medium.

Rx Outreach Customer Email Addresses

questions@rxoutreach.org - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Rx Outreach will reply our your email.

Rx Outreach Customer Help Desk / Web Support

rxoutreach.org - Customer Service
Online customer service support
As a last, sometimes only, resort- Rx Outreach customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rx Outreach's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rx Outreach agent. This phone number is Rx Outreach's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-769-3880 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rx Outreach first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Rx Outreach has 1 phone number. It's not always clear what is the best way to talk to Rx Outreach representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rx Outreach. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rx Outreach. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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