A:Calling this RugsUSA.com number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at RugsUSA.com for you.
Q:
Does RugsUSA.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for RugsUSA.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this RugsUSA.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this RugsUSA.com number should go right to a real human being
Below are some clips we've found from RugsUSA.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask if you want a callback
"Thank you for contacting Rugs USA customer support.
We look forward to assisting you in creating your dream space A representative will be with you momentarily.
Please note this call may be recorded for training and monitoring purposes.
If you'd like to request a callback, dial two."
Excerpt from a call with RugsUSA.com
Friday, October 4, 2024 9:58 PM
They may ask you to enter information with the dial pad
"To be called back on this number, dial one.
To enter a number to be called back on, dial two.
To return to the queue, please enter a number followed by the pound key."
Excerpt from a call with RugsUSA.com
Saturday, November 2, 2024 9:59 PM
In fact, much of this information on this page is superfluous because this RugsUSA.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
RugsUSA.com operates the call center for this 800-982-7210 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the RugsUSA.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RugsUSA.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RugsUSA.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RugsUSA.com is Thursday.The most busy day to call is Friday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call RugsUSA.com is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that RugsUSA.com staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call RugsUSA.com
Below is a sample of recent calls to RugsUSA.com, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting rug exchange: "We wanted to know if it would be possible to get an exchange for the rug that we ordered because there's some problems with the manufacturer item."
- From a call lasting 7m 59s , Aug 28, 2024 1:21 AM
Order cancellation and return: "Can I return the rug?"
- From a call lasting 12m 2s , Aug 2, 2024 6:33 PM
Requesting rug samples: "Can you send samples so I could see the color in advance of ordering it?"
- From a call lasting 2m 28s , Jul 2, 2024 4:16 PM
Status of expedited order: "I had an expedited order for a rug but haven't received it yet after paying for extra shipping."
- From a call lasting 3m 18s , Jun 28, 2024 5:10 PM
Order issue, wrong item: "I believe there was something wrong with the order but also I think I ordered the wrong rug."
- From a call lasting 2m 28s , Apr 2, 2024 5:32 PM
Issue with discount code: "I just put in an order, but it went right through without giving me the opportunity to put in my discount code."
- From a call lasting 3m 26s , Mar 24, 2024 3:16 PM
Information about why customers call RugsUSA.com is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, RugsUSA.com provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and RugsUSA.com will reply our your email.
Conclusion and closing notes
This is RugsUSA.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RugsUSA.com agent. This phone number is RugsUSA.com's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-982-7210 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call RugsUSA.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email. In total, RugsUSA.com has 1 phone number. It's not always clear what is the best way to talk to RugsUSA.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RugsUSA.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RugsUSA.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.