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Roxio Customer Service

Phone Number & Contact Info

Roxio's Best Phone Number

877-582-6735
Toll-free·Calls Customer Service·Most popular Roxio number
Q:

How do I talk to a live human at Roxio?

A:Calling this Roxio number should go right to a real human being
Q:

Does Roxio offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-10pm EST. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Roxio phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Roxio number should go right to a real human being
In fact, much of this information on this page is superfluous because this Roxio phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Roxio operates the call center for this 877-582-6735 phone number Mon-Fri 9am-10pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roxio phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roxio staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Roxio is Monday. The most busy day to call is Friday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Roxio

In summation, the best day to call Roxio is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Roxio staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Roxio

If you have time to do a bit of reading before you call Roxio, we recommend you read over some of our problem-specific articles.

What are the system requirements for Roxio software?

The system requirements for Roxio software may vary depending on the specific product, but generally, they require a Windows or Mac operating system, with specific versions specified for compatibility. Typically, a minimum of 1GB of RAM and a compatible processor are needed, along with a certain amount of hard disk space. In terms of hardware, a CD or DVD burner may be required for certain functionalities. It is also important to note that some features may have additional requirements, such as an internet connection or specific graphics card. It is recommended to consult the product documentation or visit the Roxio website for detailed and up-to-date information about the system requirements for a particular software product.

Can I use Roxio software on Mac?

Yes, Roxio software is compatible with Mac. Whether you want to create and burn CDs or DVDs, edit videos, or capture media, Roxio offers a range of software options that work seamlessly on Mac operating systems. Roxio provides intuitive and user-friendly software solutions designed specifically for Mac users to easily preserve, manage, and share their digital content. Mac users can utilize Roxio's software to capture audio and video, edit and enhance media files, convert media formats, create backup copies, and create personalized digital media projects. With Roxio software, Mac users can unleash their creativity and enjoy a comprehensive suite of tools for all their multimedia needs.

Can I edit videos with Roxio software?

Yes, you can edit videos with Roxio software. Our Roxio video editing software provides a range of powerful tools and features to help you create and customize your videos. Whether you are a beginner or an experienced user, our software offers intuitive and user-friendly interfaces that make editing videos a breeze. With Roxio, you can easily trim, cut, and merge video clips, add transitions and effects, adjust colors and audio, and even create professional-looking titles and credits. Additionally, you can enhance your videos with advanced features like slow motion, time-lapse, and picture-in-picture effects. Furthermore, Roxio software supports a variety of video file formats, making it easy to work with any footage from different devices. Start transforming your videos into impressive productions with Roxio today.

Top Roxio customer service problems

Click the link above to get answers to just about any Roxio customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Roxio Customer Service Contacts

There are of course other ways to contact Roxio customer service besides the phone. Below we list the best ones, by medium.

Roxio Customer Help Desk / Web Support

roxio.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Roxio customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Roxio's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roxio agent. This phone number is Roxio's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-582-6735 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Roxio first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Roxio has 1 phone number. It's not always clear what is the best way to talk to Roxio representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Roxio. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roxio. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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