Rover.com Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Rover.com?
Q:
Does Rover.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 52 seconds. The longest hold times are on Tuesday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rover.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rover.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Select prompt 3
Below are some clips we've found from Rover.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Rover, the nation's largest network of pet sitters and dog walkers.
Your call may be recorded for quality assurance.
Booking a service on Rover is safe and secure.
And it gives you access to twenty four seven support with Rover's trust and safety team.
You're also covered by the Rover guarantee.
If you have a safety concern about a current or recently booked stay, please press one.
For general support, press two."
Excerpt from a call with Rover.com
Friday, January 12, 2024 10:22 PM
The first phone menu
"Thank you for calling Rover, the nation's largest network of pet sitters and dog walkers.
Your call may be recorded for quality assurance.
Booking a service on Rover is safe and secure.
And it gives you access to twenty four seven support with Rover's trust and safety team.
You're also covered by the Rover guarantee.
If you have a safety concern about a current or recently booked stay, or if you have an open trust and safety case, please press one.
For general support, press two.
For assistance, modifying an existing booking, press three."
Excerpt from a call with Rover.com
Tuesday, July 9, 2024 1:20 PM
What are the hours and when should I call?
Rover.com operates the call center for this 888-453-7889 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,084 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rover.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rover.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rover.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rover.com is Sunday. The most busy day to call is Monday, which averages 89% more phone calls by comparison. Again, this is based on a sample of 1,084 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday, which is 1256% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
- Sun
- Mon
- Tue
- Longest
- Wed
- Thu
- Fri
- Shortest
- Sat
The best time to call Rover.com
In summation, the best day to call Rover.com is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Rover.com staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Rover.com
Below is a sample of recent calls to Rover.com, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with dog sitter: "I'm concerned because my aggressive dog was left unsupervised with another animal and now the sitter is asking me to buy a new one."- From a call lasting 10m 47s , Jul 15, 2024 7:48 PM
Difficulty setting up account: "I'm having difficulty being able to set up an account, so I'm hoping to look into that."- From a call lasting 9m 41s , Jul 9, 2024 4:58 PM
Reconnect with previous agent: "I was just talking to somebody, and I got disconnected."- From a call lasting 2m 41s , Jul 9, 2024 1:20 PM
Providing contact information: "Sure. It's autumn like the season."- From a call lasting 3m 36s , Jul 9, 2024 1:16 PM
Payment issue with booking: "I rebooked and then it asked me to pay, and I paid thirty three dollars and some cents, but now Morgan is saying to me that I never confirmed, and the payment didn't go through."- From a call lasting 9m 5s , Jul 8, 2024 8:22 PM
Unresponsive caller: "Hello? Repeat."- From a call lasting 2m 8s , Jul 8, 2024 5:23 PM
More Rover.com Customer Service Contacts
There are of course other ways to contact Rover.com customer service besides the phone. Below we list the best ones, by medium.
Rover.com Customer Help Desk / Web Support
As a last, sometimes only, resort- Rover.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rover.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rover.com agent. This phone number is Rover.com's best phone number because 3,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-453-7889 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Rover.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rover.com has 1 phone number. It's not always clear what is the best way to talk to Rover.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rover.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rover.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.