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Rover.com Customer FAQ

Top Answers & How-to Guides

What is Rover.com's Phone Number?

The question we are asked most often is about how to talk to Rover.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Rover.com customer service, get an answer now.
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Recent Rover.com Customer Questions

How do I remove a pet profile with a pending sitter date?

To remove a pet profile with a pending sitter date, you'll need to cancel the pending booking first. Once the booking is canceled, you can delete the pet profile from your account settings. Make sure to follow any necessary prompts to complete both actions.
Asked Apr 24, 2025 8:06 PM

Help me with my Rover.com customer service issue

Services Offered

What services does Rover.com offer?

Rover.com offers an array of pet care services, including dog boarding, house sitting, doggy day care, drop-in visits, and dog...
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Do pet sitters on Rover.com provide overnight stays?

Pet sitters on Rover.com often provide overnight care options, either at the owner's home or their own. Owners can check sitter...
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Can I book a pet sitter for more than one pet?

Rover.com permits booking pet sitters for multiple pets, allowing pet owners to inform sitters about the number of animals...
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Is there a minimum or maximum duration for bookings?

Rover.com does not enforce minimum or maximum booking durations, allowing flexibility for different pet care needs. However,...
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Booking and Payment

What are the payment options on Rover.com?

Rover.com provides multiple payment methods for pet owners and sitters, including major credit cards and PayPal. Payments are...
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How does Rover.com handle cancellations?

Rover.com has a cancellation policy that varies by booking type and sitter preferences, offering flexible, moderate, and strict...
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Are there additional fees for last-minute bookings?

Rover.com does not generally charge extra fees for last-minute bookings, but individual sitters may have different pricing...
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How do I book a pet sitter on Rover.com?

To book a pet sitter on Rover.com, one must create an account, enter their location, and choose the desired service type. After...
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Sitter Interaction

What are the requirements to become a pet sitter on Rover.com?

To become a pet sitter on Rover.com, individuals must be at least eighteen years old, have a passion for caring for animals,...
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What should I do if I have a complaint about my pet sitter?

When facing an issue with a pet sitter on Rover.com, it is advisable to first document all relevant details about the care...
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Can I meet my pet sitter before the booking?

Rover.com does recommend that pet owners meet their sitters prior to booking. This allows for discussion about pet care,...
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How can I leave a review for my sitter?

To leave a review for a sitter on Rover.com, log into your account, go to past bookings, and select the specific booking. You...
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Safety and Security

How does Rover.com ensure the safety and security of my pet?

Rover.com takes several steps to safeguard pets, including thorough caregiver screenings, encouraging communication about pet...
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What should I provide my pet sitter to ensure my pet's needs are met?

To prepare for a pet sitter, provide detailed information about your pet including breed, age, weight, medical issues, and...
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What happens if my pet gets sick while being cared for?

Rover.com outlines responsibilities for pet caregivers when a pet falls ill, emphasizing the need for prompt assessment and...
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We look to the Rover.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Rover.com issues reported to GetHuman
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