How does Rover.com handle cancellations?

Rover.com has a defined cancellation policy that is designed to provide clarity for both pet owners and pet sitters. The specifics around cancellations can vary depending on the type of booking and the individual sitter’s policies. Generally, Rover offers three types of cancellation policies for sitters: flexible, moderate, and strict. Under the flexible policy, pet owners can cancel their bookings up to twenty-four hours before the scheduled start time to receive a full refund. If they cancel after this window, no refund is provided. The moderate policy allows pet owners to cancel up to seven days before the start of the booking for a full refund, and if they cancel within that week, they are typically entitled to a partial refund. The strict policy is even less forgiving, allowing cancellations up to a week in advance for a full refund, but if the cancellation occurs within that timeframe, the owner may only receive a refund for the service fee. Pet sitters also have the option to establish their own cancellation policy within these general guidelines. It is important for pet owners to read the specific cancellation policy that each sitter has outlined in their profile before making a reservation. Rover emphasizes the significance of clear communication between pet owners and sitters regarding cancellations. For the most current information regarding cancellation policies, it is beneficial to refer to the official Rover website and review the relevant terms and guidelines provided there.