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What happens if my pet gets sick while being cared for?

Asked 5 months ago
When a pet gets sick while being cared for through Rover.com, the caregiver is expected to act in the best interest of the animal. Rover provides guidelines for pet sitters and walkers to follow in such situations. Typically, the caregiver will assess the pet's condition and determine whether immediate veterinary attention is necessary. If the situation appears urgent and requires professional care, the caregiver may take the pet to a veterinarian as instructed by the pet owner during the booking process. It is essential for pet owners to provide detailed instructions regarding their pet's health during the initial booking. This includes any known medical conditions, allergies, or medications that need to be administered. Owners should also ensure that they provide their emergency contact information and the name of their preferred veterinary clinic in case of emergencies. In the case of an illness, communication between the pet caregiver and the pet owner is vital. The caregiver is encouraged to reach out to the owner to discuss the situation and any necessary steps before proceeding with veterinary care. Rover.com emphasizes open and clear communication to ensure a coordinated approach when addressing the pet's health needs. In addition, Rover.com has guidelines regarding any potential veterinary expenses incurred during care. It is advisable for pet owners to review these policies and ensure they understand their responsibility concerning animal health when using the service. For specific protocols and more information, one should check the current guidelines on the Rover.com website.
Answered Jul 7th 2025

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