Ross Stores Customer Service

Phone Number & Contact Info

Ross Stores's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ross Stores number

How do I talk to a live human at Ross Stores?

A:To find a store nearest you

Does Ross Stores offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Saturday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Ross Stores Customer Phone Numbers

Website Assistance

Toll-free · 24 hours, 7 days · Calling this Ross Stores number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ross Stores phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: To find a store nearest you

What are the hours and when should I call?

Ross Stores operates the call center for this 800-945-7677 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 178 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ross Stores phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ross Stores staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ross Stores is Wednesday. The most busy day to call is Saturday, which averages 47% more phone calls by comparison. Again, this is based on a sample of 178 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Ross Stores

In summation, the best day to call Ross Stores is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ross Stores staffs the call center well on Wednesday.

Why Customers Call Ross Stores

If you have time to do a bit of reading before you call Ross Stores, we recommend you read over some of our problem-specific articles.

What is Ross Stores?

Ross Stores is a leading off-price retailer specializing in affordable and fashionable apparel and home essentials. With a vast network of over 1,500 stores across the United States, Ross offers customers a treasure hunt shopping experience by sourcing high-quality merchandise from well-known brands and designers, then selling it at discounted prices. Ross Stores cater to men, women, and children of all ages, offering an extensive range of clothing, shoes, accessories, beauty products, and home decor. By leveraging their strong relationships with vendors, Ross negotiates low prices, allowing customers to find excellent deals on a wide selection of products. Emphasizing value and variety, Ross has become a go-to destination for savvy shoppers who enjoy discovering fashionable items while saving money.

What are the store hours for Ross Stores?

The store hours for Ross Stores typically vary by location. However, most Ross Stores are open from Mondays to Saturdays between 9:00 am and 10:00 pm, and on Sundays from 9:30 am to 9:30 pm. It's important to note that these timings may change during holidays or due to other specific circumstances, so it is advisable to check the official Ross Stores website or contact the nearest store directly for accurate and up-to-date information on their operating hours.

Where are the Ross Stores located?

Ross Stores are conveniently located throughout the United States. With over 1,500 locations spread across 39 states, you'll likely find a store nearby. Ross Stores can be found in both urban and suburban areas. Whether you're in a major city or a smaller town, chances are you're not far from a Ross Store. To locate the nearest store, you can use the store locator on our website or mobile app. Simply enter your zip code or city, and the locator will display the closest Ross Store location. Our wide coverage ensures that customers can easily access our discounted apparel, home goods, and accessories, no matter where they are in the United States.

Top Ross Stores customer service problems

Click the link above to get answers to just about any Ross Stores customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Ross Stores Customer Service Contacts

There are of course other ways to contact Ross Stores customer service besides the phone. Below we list the best ones, by medium.

Ross Stores Customer Service on Facebook / Messenger

Some customer service teams, like that of Ross Stores, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Conclusion and closing notes

This is Ross Stores's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ross Stores agent. This phone number is Ross Stores's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-945-7677 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ross Stores first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Ross Stores has 2 phone numbers. It's not always clear what is the best way to talk to Ross Stores representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ross Stores. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ross Stores. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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