Ross Stores Customer Service Issues

On both December 9 and 23, I had unfortunate incidents at Ross. The first time, I left my Airpods in the fitting room. When I called the next morning to check, I spoke with Shaniya, who claimed she was the closing manager. She rudely informed me that they hadn't found my Airpods. On the second visit, Shaniya's behavior was appalling. While a cash register needed assistance, she was snacking on Doritos and speaking disrespectfully to coworkers. When asked for help, she responded aggressively and dismissively. Witnessing her behavior, I was deeply disappointed as Ross has been my go-to store. Losing my belongings and experiencing such poor customer service was unacceptable.

Hello, my name is April Copeland. I visited the Ross store on Saturday, May 21st at 11:47 am. The cashier I dealt with was a young lady. I requested to split my payment between credit card and cash. She advised me to insert my credit card, which I did. The transaction deducted the money from my credit card. She sought assistance, and the manager eventually intervened. After the manager completed the transaction, she assured me the money would be refunded to my card. However, as of today, Tuesday the 24th, the money has not been returned to my credit card. I made two transactions, the first payment was successful, but the money has not been credited back. The total amount in question is $[redacted].25. This occurred at the Ross store in Bowie, Maryland, zip code [redacted]. Thank you.

While in Farmington, New Mexico, my experience at Ross was disappointing. After finding items on clearance, upon checkout, the staff had trouble locating the prices. A young lady needed help, and Manager Elsa got involved. Unfortunately, the situation took a wrong turn when the young lady suggested our purchase seemed suspicious. This led to Elsa cancelling our order and reinstating it. This public ordeal resulted in us feeling accused of theft by these two employees. Even though we paid for our items, the treatment by Manager Elsa and her team was unacceptable, as they removed clearance tickets from our purchased items. The experience left us embarrassed and frustrated by the unjust accusation of theft in front of other customers.

Today at around 1:30 pm, I shopped at Ross and bought two items. The first is a toddler 3-piece set called Ricky's Ltd, which consists of a grey shirt with "have an adventure" written on it, a black and white fluffy sweater that zips up, and black sweat pants, all for $12.99. The second item is a pack of BLK Reebok toddler ankle socks for $5.99. Unfortunately, upon leaving the store, I realized they had kept my receipt, leading to frustration. When I asked for a reprint, the staff had difficulty locating it and mentioned their computer system had crashed. Despite scanning the tags on the merchandise, they were unable to retrieve the transaction. I urgently need a copy of the receipt dated 01/07/23, which includes the 3-piece set and socks. The tag numbers are D1366, C6622, BLK/GRY, PL460244 for the 3-piece set, and [redacted]09 for the socks.

I had a disappointing experience with the customer service at a store in Santee, California. The service was subpar, and the employees were unhelpful and rude. It seems like the store could benefit from a complete overhaul of its staff. I am currently live streaming my feedback on YouTube to bring attention to these issues. The store has received negative reviews focusing on poor customer service and cleanliness. I plan to contact the health department regarding the store's condition. Additionally, there are concerns about blocked emergency exits and locked doors being potential fire hazards. I will also reach out to the fire department to ensure the store complies with safety regulations. It's essential for establishments to follow the laws and prioritize customer well-being to avoid penalties and closures.

We were mistreated by the store manager named Alex and he kicked us out of the store because I demanded to pay for my product as advertised. He simply refused to sell it to me, which was their mistake since the product came as a pair for one price and even had the security tag that beeped. When I asked to speak to the manager, he claimed in English that he was the manager and told us to leave the store. My husband and I, both seniors, were treated poorly. The store is located at [redacted] Belt Line Rd, Addison TX [redacted].

After my interview at the Ross store in Huntington Park, California, I received an email instructing me to provide additional information for a background check. However, I've been encountering login issues when I try to access the link provided. Despite multiple attempts to reset my password and login name, I continue to face the same problem. I urgently need to log in to submit the required details. Can anyone advise on how to proceed?

Yesterday, I made a payment of $51.78 with my Chase Bank debit card at your Carlsbad, CA store. The cashier informed me that the transaction didn't go through. I tried again with the same result. I then tried using a personal check, but it was declined. I visited my bank, withdrew cash, returned to the store, paid $60, and finally received my items. However, upon reviewing my bank account, I discovered that I was charged twice for the same purchase. I am seeking a refund as I cannot afford to pay three times for the same items. Thank you for your assistance.

I had a terrible experience with the customer service at the ROSS location on [redacted] S Mt Juliet Rd, Mt. Juliet, TN [redacted]. Employee #[redacted] was very rude to me and my mother. They shouted at us to return carts that weren't ours while not asking other customers to do the same. My mother, who doesn't speak fluent English, was given a bad attitude for just wanting to pay separately. The store seemed understaffed, but that's not an excuse for the behavior we encountered. It's disappointing to see such lack of basic respect and courtesy. This is not the first time I've had a negative encounter here, and I believe they need new management urgently.

Dear Ross Customer Service, I am reaching out to address a concern I have with the way tags are placed on infant clothing I recently purchased from your store. While I appreciate the quality and variety of your clothing items, the placement of the tags has resulted in small holes or fabric damage when removed. This is particularly troubling for baby clothes. Although I understand the necessity of tags for pricing and information, the current placement is causing unintended harm to the garments. This does not meet my expectations for Ross products. Rather than returning the items, I am seeking compensation for the damaged clothing to repair or replace them. I can provide photos of the affected clothing and tags for your review. As a long-time customer, I value the shopping experience at Ross and hope we can find a resolution that maintains my loyalty to your store. I anticipate your prompt response and a mutually beneficial outcome. Thank you for addressing this matter promptly. Best regards, Belinda M