Ross Stores Customer Service Issues

My purse was stolen, and I was denied basic assistance when seeking help. The security guard, the manager, and others refused to lend me a phone to locate my purse or help calling the police. Fortunately, a kind employee named Ricky allowed me to use his phone, and I was able to find my purse hidden under clothes but missing the money. I was even threatened with being kicked out for searching for my purse in distress. This incident took place around 4:45 p.m. at the Ross on Las Vegas Blvd South. I would appreciate it if someone could reach out to me to discuss this situation further and address why customers are treated this way at your store.

I tried returning two items at a Ross store in Miami, Florida that I bought in Fort Lauderdale. Even though I'm not from Fort Lauderdale, the sales associate in Miami wouldn't let me talk to the manager, claiming they weren't there, and insisted I drive over an hour and a half back to Fort Lauderdale for the return. I left the items and receipt for the two items, totaling around $64, at the Miami store.

I bought a "Guess" backpack purse at Ross Dress for Less on December 28, [redacted], before Covid-19. Unfortunately, I didn't realize they only allow returns within 60 days. By March [redacted], the zipper broke, so I attempted to return it, but was unable to due to their policy. Despite the store being closed from March to May, they still wouldn't accommodate my return request made after my 60-day window expired on February 28. Disappointed, I have decided not to shop there in the future. Update: As of May 28, [redacted], after contacting them via email, I have accepted that they won't make an exception to their 60-day return policy, even though I experienced the issue within the timeframe and couldn't return the item until the store reopened in late May [redacted].

I recently had an unpleasant experience at your Ross store in Largo, Florida. The cashier made a mistake with my change, and despite my attempts to clarify, the situation was not handled well by the employee called Summer. After explaining the correct amount I was owed, Summer's response was unprofessional and dismissive. I later called the store to speak to a manager, only to discover that Summer claimed to be the manager on duty. This whole incident left me feeling upset and embarrassed. I hope that steps will be taken to ensure better customer service in the future, as Summer did not demonstrate appropriate management qualities. I can be contacted regarding this matter.

On 8/21/21, I visited your East York store in York, Pennsylvania and sadly experienced a troubling incident. While waiting in line to make a purchase, a situation arose where a customer entering the store was immediately helped ahead of those already waiting. My attempts to address this issue were met with dismissive responses from the cashiers and associate #[redacted]. I felt disregarded and disrespected throughout the interaction. In light of current societal challenges regarding racial injustice, it is crucial for businesses like Ross to handle situations with sensitivity and logic. A more balanced approach to serving both return and purchase customers simultaneously, and training staff to address concerns professionally, is recommended. Following the incident, I contacted store manager Danielle to express my dissatisfaction. Unfortunately, her response mirrored the dismissive attitude displayed by the cashiers. This lack of empathy is not conducive to creating a positive shopping experience. I have decided to return my purchase. Thank you, Joyce S.

Hello. Today I visited the Ross store located at [redacted] Citrus Park Tampa, FL [redacted]. I usually go there due to its excellent cleanliness and organization, but this time, I felt humiliated by a store worker who got upset because I was checking some bath rugs. She publicly scolded me for opening and not placing them back, claiming I had opened more than three. I was just examining them, folding them back, and putting them in place. She was extremely rude, and it's frustrating to have people like her dealing with customers. For some reason, she refused to let me see her name tag. I'm hoping the manager will address this issue with her. Thank you.

I recently visited the Hagerstown, MD store on the morning of September 17, [redacted]. I bought a 1-ounce bottle of Red Door fragrance, which I usually get at a great price from Ross without any issues. Unfortunately, this time, the bottle I bought turned out to be defective as it had no scent when I sprayed it. I tried to exchange it at the store but was met with rudeness from an associate who refused due to policy. I even contacted customer service via email but received a similar response. I have reached out to the District Manager and my credit card company to dispute the charges. I hope this matter can be resolved promptly as I am disappointed with the poor treatment I experienced.

I am currently at the LBJ store in Dallas, Texas, and I just heard an announcement about accepting cash only. I have a return to make, but I've been told no returns are possible due to computer problems. Additionally, I have a basket full of merchandise I intended to purchase but can't due to the cash-only situation. I asked the acting manager if they could hold my basket while I withdraw cash, but they refused. As a 75-year-old handicapped woman, outings are rare for me, and my trip feels wasted now. I don't understand why my items couldn't be set aside temporarily while I get cash. I feel unfairly treated and frustrated. It's challenging to reach someone for help. I may need to have my daughters share this on social media. I'm upset and disappointed that my merchandise couldn't be held for a short time. I doubt most of the items will still be available once the issues are resolved.

I am currently stationed in Columbia, South Carolina and was making a transaction at Ross for $[redacted]. I used my Chase card for $[redacted] and wanted to put the rest on my Bank of Hawaii account. However, due to my bank's fraud detection system flagging the transaction as potential fraud because it's out of state, a hold was placed. The supervisor had to void the $[redacted] paid with my Chase card and re-scan the items into a cart. The way the manager handled this was disrespectful and upsetting, throwing each item scanned across the counter into the cart. This behavior was unacceptable, especially with my 5-year-old present, who was visibly upset. This experience has left me feeling disappointed and dissatisfied. Despite being a loyal customer, I won't return to Ross after picking up my items. The incident illustrates a need for better managerial training and customer service practices at this store.

Email: [redacted] I'm a military spouse from Hawaii currently stationed in Columbia, South Carolina. I recently had an unpleasant experience at a Ross store while trying to make a purchase. Despite having enough funds available, a fraud alert was triggered on my Bank of Hawaii account due to the out-of-state transaction. The manager, possibly fatigued and unhelpful, had to void a $[redacted] payment made with my Chase card and rescan items for the next day's transaction. Unfortunately, the manager's behavior during this process was appalling. She carelessly threw items, causing distress to both me and my five-year-old daughter who witnessed the disrespectful treatment of our belongings. This experience has left me deeply disappointed and dissatisfied, and I doubt I will return to Ross after collecting my items. I believe there should be more training for managers before they assume leadership roles to ensure customers are treated with respect and care.

I waited in line at the direct pay register and expected to be served next after the customer ahead of me finished checking out. However, instead of assisting me, the cashier instructed me to wait because the person in the return line was next, even though there was a second cashier available to help with returns. I promptly expressed my dissatisfaction, informing my cashier that it was incorrect to prioritize the person in the return line over me. Unfortunately, she did not rectify the situation and was rude to me. I escalated my complaint to the store manager, but they were not helpful in resolving the issue. I urge the management at Blossom Hill Ross store in San Jose, CA, to train their employees on proper procedures and customer respect.

I have been trying to contact someone regarding my Ross account for nearly two weeks now. While filling out my online new hire paperwork, I was unexpectedly logged out of my account. Despite receiving the correct username and password information from HR, I am unable to log in as the system keeps indicating that my credentials are invalid. My location manager and HR have been involved, but the issue remains unresolved. I am in possession of the accurate login details, yet I am still unable to access my account to complete the necessary paperwork. This situation has prevented me from commencing work for almost two weeks now. I would greatly appreciate any assistance you can provide. Thank you.

Hello, my name is McKenzie. I recently purchased a Lacoste cologne for my boyfriend at Ross in Vancouver, Washington. However, I mistakenly bought the wrong one that he didn't want. I attempted to return it with my ID and receipt, but the cashier refused to provide a refund or even offer store credit. The cologne cost $40, and I believe I should receive a refund as I have all the necessary documentation. The box was only slightly opened, with no damage. I felt unfairly treated and profiled in this situation. I would appreciate it if this issue could be resolved. Thank you.

Hello, I am an associate at Ross Dress for Less, Guam Store #[redacted]. I submitted my paperwork for direct deposit two paydays ago, providing my savings account number and routing number. Despite being assured by a Manager on Duty that it would be processed by this pay period, I still haven't received the deposit. It is Friday in Guam, and upon checking my account, the funds are not there. Please respond promptly. For urgent matters, I can be reached at [redacted]. Thank you and God bless. Best, K

Dear Customer Service, I wanted to share my recent experience contacting DD's on April 2, [redacted], around 4:00 p.m. I inquired about purchasing an Elongated toilet seat. The initial employee was abrupt and unwilling to check. After requesting to speak to a supervisor, an unnamed lady claimed she was the supervisor. Initially, she mentioned sending someone to check for the product around 4:30 p.m., but later informed me they couldn't check. Both employees displayed unhelpful behavior, which was disappointing given my urgent need for the product. Despite expressing my frustration and escalating the issue with the supervisor, she remained indifferent. This lack of customer service and care is concerning, driving customers away. The service quality at the store needs improvement to retain customers. (dd's Discounts - [redacted] W Katella Ave, Anaheim · [redacted] - Open · Closes 10 PM)

I often encounter issues with service, especially the long wait times at the register. Today, at 1:47 pm, I visited the Ross store in Oxon Hill. As I approached the checkout line, it seemed like customers were waiting for something other than just being rung up. After some confusion, I requested the manager, but the person who arrived didn't introduce themselves. I expressed my frustration about the lack of open registers, which led to a delay in processing my purchase. I ultimately decided to leave my items and exit the store. My suggestion is to hire more proactive staff at the Oxon Hill, Maryland location to promptly assist customers during busy times.

I attempted to return 3 items on Friday, 7/30 around 4 p.m. I spent nearly an hour trying to process the return as my receipt was damaged and unreadable at the top. The staff initially offered a store credit, but I preferred a refund to my credit card. Eventually, I agreed to the store credit, but then discovered one item was now $7 less, causing me to decline. Although the cashier was polite, the store manager was not apologetic. She mentioned it would take time to review the charges. After waiting for a while, she offered me store credit including the $7 difference, all while lacking customer service skills. I now have a store credit worth $44, but I am dissatisfied with the experience and the amount of time and frustration it caused. I have attached the damaged receipt and the store credit.

I recently bought a bottle of Oliva Olive Oil from the McDonough, GA store, only to realize I needed Avocado oil instead. I went to exchange it at the Morrow, GA store, close to home. Even with a receipt, the system asked for my driver's license. The sales associate couldn't explain why. I asked if this would affect future purchases, and she reassured me it shouldn't. I'm puzzled why I had to provide my license with a valid receipt. It felt unnecessary and not in line with the company's integrity. I hope to receive a response addressing these concerns. Thank you.

Hola, mi nombre es Dorka, tengo 56 años y soy cliente de ustedes desde hace mucho tiempo. Hoy tuve un incidente con un trabajador de seguridad que me ofendió injustamente y me faltó al respeto delante de los demás. Hablé con su supervisor y no recibí una respuesta satisfactoria, solo me dijeron que ya hablaron con él, pero no hubo disculpas. Paso por esta tienda casi todos los días y me siento acosada por esta persona. Necesito una disculpa o que se tome alguna medida con este trabajador, ya que la disciplina parte del respeto. Espero su pronta respuesta, así como la de las demás entidades a las que estoy contactando. Gracias. Mi correo es [redacted]

Hello, I made a purchase on August 26th and returned the items on August 27th. I was informed that I would receive a refund within the same day or 24 hours. However, I have not received the refund yet. After contacting my bank, they mentioned my account was closed, and the refund was sent back to you. I visited the store and they provided me with a customer service number to call. Despite multiple attempts, I have not been able to reach anyone to address my issue. I have receipts totaling almost $[redacted] from my purchases. I kindly request assistance in resolving this matter promptly. Thank you, Jacqueline P.