Ross Stores Customer Service Issues

I am extremely disappointed with my recent experience at Ross. I had shopped and requested for them to hold my items briefly while I went to my car. I returned at 9:25, five minutes before closing, to find out that my items were put away. When I tried to quickly grab a cart to see if I could find anything for my BBQ tomorrow, the store Manager Maria rudely shouted that they were closed and I couldn't use a cart. I was shocked by her behavior as I've worked in retail myself and would never treat a customer that way. Despite it not being 10:30 yet, Maria refused to let me shop, even though the store was still technically open. It is experiences like this that push people towards online shopping to avoid such unpleasant encounters. The lack of care and rude treatment I received from Maria has left me feeling frustrated and upset.

On Friday, I bought 6 Christmas gift bags. After checking my receipt the next day, I realized two items were missing. When I returned to the store, I was informed that the items had been put back on the floor for sale since I didn't report the issue the previous night. They processed a refund on my credit card, but I wanted the items back. The store claimed it was corporate policy not to hold items, and I received the same response from a different manager on my second visit. This policy seemed unusual as it hadn't even been 24 hours. I plan to investigate if this practice is legal. Additionally, I found it contradictory that when I was there initially, I was shown an unclaimed bag, despite being told they don't hold items.

I had an unpleasant experience at the Ross store located at [redacted] Halmiton Commons in Mayslanding, NJ. While checking out, one of my gifts scanned at $4.99 with a clearance sticker, but the cashier rudely changed it to $13.99, claiming she couldn't honor the sticker price. Calling the manager over, it took him 5 minutes to arrive. Despite explaining the situation and asking for it to be honored due to the price tag mistake, he refused and was rude. The cashier's name is Zaira. This incident has left me unhappy, and I have decided not to return to any Ross stores. My family and I will be taking our business elsewhere from now on.

I recently purchased an item from Ross and encountered an issue when I tried to return it after wearing it only once. Despite the receipt indicating I had until January 24th to return it, as I bought it on November 19th, the store refused the return stating it must be within 30 days. I explained the situation with the ripped pocket, but they still declined. This experience has made me question future purchases at Ross and their return policy. I believe that even if a refund couldn't be issued, offering store credit for a replacement would have been a fair solution. I am disappointed with this outcome and seeking guidance on how to proceed. Thank you. - D. Taylor

To Whom It May Concern, I am reaching out to share my recent experience at a Ross store with my mother. We purchased a pair of shoes, but they turned out to be the wrong size. We visited the Ross store at the Rim in San Antonio, Texas, to exchange them for the right size. The supposed manager, Belinda, assisted us with the exchange after making us wait and addressing other customers. To our surprise, the shoes we exchanged for turned out to be twice as expensive, despite being the same brand and style in a different size. When I inquired about the price difference, Belinda responded rudely, stating that it was how their system worked. Another employee named Wendy politely explained the pricing discrepancy. Belinda's tone and comments were unprofessional, and she even made sarcastic remarks about our choice of shoes. I believe customer service could have been handled better in this situation. Thank you for addressing this matter anonymously. Sincerely, [Initials]

My sister and I recently visited the Ross store in Duncan, OK, after church. Although we do not reside in Duncan, my sister, who lives 40 miles away, accompanied me. Upon dropping her off, we realized that her bag, containing a water hose, was missing from the back of my car. We had multiple birdhouses and bags, with a store associate assisting us in handling breakable items. The checkout process at this store is quite peculiar, as all items are taken from the customers, placed behind the counter, and then handed back after payment. Unfortunately, my sister did not receive her third bag, leading to a frustrating situation where she had to drive 80 miles back to the store. The associate she encountered was unhelpful and denied any responsibility. Due to the significant number of items purchased, it was not immediately apparent that something was missing. Ultimately, my sister's supposed bargain on the water hose turned into a wasted afternoon. Any suggestions on how to address this issue would be greatly appreciated. My sister's name is Carolyn.

I bought 3 pairs of kids' socks, but when I got home, I found only 2 in the bag. I contacted Ross and went back to the store, but they claimed I didn't drop anything. I spent over $[redacted] during that transaction and don't want to waste my time and gas going back to complain. The cashier might have forgotten to give me one pair. While there, I saw the same cashier mocking a customer paying in coins. The staff at this location is unprofessional. Despite the socks being just $5, I want a refund or the missing item. This incident occurred at store #[redacted] with associate:[redacted]. Contact phone #: [redacted]. I will provide my receipt number once I hear from corporate.

On May 8th, I returned a shirt I bought the day before to exchange for a different size. The clerk, Julia, assisted me. However, Julia informed me loudly that due to it being senior day the previous day, she needed to refund me and charge the difference for the new item. Following the exchange, I realized I left the shirt in the store. Upon returning, Julia checked the receipt and stated I wasn't even charged for the shirt. Despite feeling frustrated by the situation and Julia's demeanor, I left the store. Upon contacting Julia later, she claimed she placed the shirt on the counter. Frustrated with the poor customer service, I requested she check the security camera footage. After a disappointing interaction, Julia refused to take my number for a callback, and when I attempted to reach out later, she had already left for the day. To address the issue, I have initiated a dispute with my bank regarding the charge.

I had an unfortunate experience with the customer service at the Ross store in Fremont Hub. On May 14th, I went to return items bought on May 8th with my daughter. The Associate, Chitra, and the Store Manager were handling returns. Chitra's tone was loud, unfriendly, and bossy towards customers, using rude language and even yelling at them. She singled out people in line in a disrespectful manner. When it was my turn, Chitra continued with her snippy attitude, asking rudely about a missing barcode on a comb. When I asked her not to yell, she refused to help me further and told me to wait for the manager. Unfortunately, the manager didn't improve the situation as he completed the return without using polite language. The problem was not the unscanned items, but the overall unfriendly and disrespectful behavior towards customers. This experience has led me to decide not to return to Ross in the future, as no one should have to endure such humiliating service.

I bought two black stretch pants, one NYC and the other Sag Harbor, from Ross. I tried them on in the store, and when I got home and hung them up, they started to fray. The fabric was coming apart easily due to handling and stretching. I purchased them on 5/9/19 and tried to return them on 5/16/19 to the Ross location at [redacted] S. Broadway, LA [redacted]. The supervisor, Laura, refused to give me store credit, citing the fraying, even though I had the receipt. I explained that the pants were damaged due to the fibers fraying from being touched or folded. Laura and her assistant, Elizabeth, were unhelpful and embarrassed me, refusing to take any action. I believe the pants are defective and should be returned for a refund or store credit. I paid $12.99 and $13.99 for them. Laura was rude and uncooperative despite my receipt and valid concerns. I wish for Ross to address this issue promptly.

To whom it may concern, my name is Art. My wife and I are frequent customers of your store, visiting about twice a month. However, our experience last Thursday, May 9, at 5 o'clock in the afternoon at the store located in Louetta Central, [redacted] I-45, Spring, TX [redacted], was quite disappointing. We encountered a cashier who was aggressive and disrespectful. When we requested to speak to a manager, the manager present did not handle the situation well, leading to a confrontation between the manager, the cashier, and us. We only wanted to be served by a cashier with a better attitude, as the one who assisted us was rude, mocking, and aggressive. We had to leave behind merchandise worth $[redacted] due to this unpleasant encounter, and the manager showed little concern. This lack of responsibility is concerning on the part of the staff. Sincerely, Art. N. [redacted] [redacted]

To whom it may concern, I am Art, a loyal customer of your store located in Louetta Central, [redacted] I-45, Spring, TX [redacted]. My wife and I visit your store about twice a month. However, during our visit on Thursday, May 9th at 5 o'clock in the afternoon, we had a disappointing encounter with a cashier. When we requested to speak to a manager, we found their response unsatisfactory. The manager did not address the situation properly and instead exacerbated the issue by involving others. We only wanted a different cashier to assist us due to the rudeness and aggression displayed by the one attending us. We left our $[redacted] worth of merchandise in the cart due to this experience. It was disheartening to see the lack of responsibility on the part of the manager. Sincerely, Art. N. Email: [redacted] Phone: [redacted]

I visited the Ross store #[redacted] on Maryland Parkway in Las Vegas, NV on 6/19/19 at 11:30 a.m. The phone number is [redacted], and the associate was [redacted]. I interacted with Susan, who claimed to be the manager. Despite a long line, she was the only cashier open. When I asked why she didn't call for backup, she said they were unloading a truck. I believe customers should come first. Susan's attitude was unprofessional. I requested a number to file a complaint, and she curtly told me to check the back of my receipt. When I asked for assistance finding it on the receipt, she just repeated herself. Lastly, she rudely tossed my purchase into a basket and called for the next customer. This experience has convinced me to avoid Ross in the future and spread the word about this poor service. Susan does not embody good customer service standards.

I recently shopped at the Ross store in Dallas. Although I do not have the address, I do have the phone number. During checkout, the manager displayed unprofessional behavior by not acknowledging me and gossiping about other employees. Additionally, she accidentally double charged me for my items. When I called the number on my receipt for the address, I was advised to search for it online, causing a delay in my return trip. Once at the store, the manager openly criticized me without regard. When I requested the corporate number, I was met with further unhelpfulness. The manager, named Stephanie, and another unnamed associate were both dismissive and uncooperative. I would appreciate receiving an email regarding this disappointing experience.

I purchased a purse on November 17th from your store in Chicago at Ford City Mall ([redacted]). However, the size wasn't suitable for my needs, so I exchanged it on the 18th for a different one. The initial purchase was made with my debit card, and for the exchange, I paid the $2.20 difference in cash. Today, on November 19th, I tried to return the exchanged bag as it also didn't meet my requirements for work. I was informed I could only receive store credit or keep the bag, which I found unacceptable. I would like a refund, not store credit, as I cannot use the bag for its intended purpose. Despite having the bag and both receipts, the manager insisted the system only allowed for store credit and the $2.20 difference in cash, which I found insulting. I am disappointed with this outcome and was unaware of the store policy since I am not a regular shopper there. I feel the cashier should have clarified that the exchange method used would restrict my ability to get a refund within the following days after purchase.

I have been requesting for months for my store manager to remove me from direct deposit, but she has not done so. Chase is close to closing my account, and I have not received my payment. I am hoping you can stop the payment and reverse it. I informed the bank last week as I am currently homeless, and someone took my organizer with important documents, including my bank information and Social Security card. My name is Suzette Siplin, and I work at store #[redacted].

Today, I visited the Ross store on Pacific Ave in Stockton, CA to shop for Christmas presents. The long line stretched from the front to the back of the store, extending through several aisles. Despite having 8 registers, only 3 were operational, leading to extensive wait times. This issue of understaffing seems to be common at Ross stores, not just during the holidays. The store manager should have mobilized more employees to assist customers to reduce the long lines. Around 50 people were waiting with full shopping carts, while the few clerks were slow at ringing them up. I believe Ross needs to address this problem by hiring more staff and improving training for managers. The low prices at Ross do not justify the poor quality service and lengthy waits. In the future, I will take my business elsewhere due to this frustrating experience.

Spanish - Hola, fui a la tienda Ross en Watauga, TX para devolver ropa. Me informaron que no vendían la ropa que intentaba devolver. Aunque les expliqué que la compré allí, su respuesta fue que no la tenían en su inventario. Les pedí investigar la situación ya que había adquirido la prenda ahí, pero no mostraron interés. La gerente, cuyo nombre parecía ser "Lauren", se negó a reembolsarme el dinero. En mi opinión, la función de una gerente es investigar estos problemas y resolverlos.

The cashier at register #10 at 9:45 pm on 12-18-19 was extremely rude to my husband. After yelling at him, he called the security guard to remove him. Other customers in line also mentioned that their cashier was disrespectful to them. This incident occurred at the Ross store in Central CA. P.S. I am very upset because as a sales student, we are taught that the customer is always right and under no circumstances should we have an attitude like that. The customer is paying for a service and should not be mistreated or yelled at. People like the cashier make me 😡.

I visited Ross store #[redacted] in Memphis, TN [redacted] to get larger shoes for my son on December 24, [redacted]. Unfortunately, the shoes were too tight when he tried them as a gift. Despite walking for an hour and twenty minutes to return them, the staff refused an exchange, claiming the shoes had been worn. I tried to explain to the night manager that they were only tried on, but was met with disrespect. My loyalty to the store is extensive, yet the treatment was unacceptable. Instead of an exchange, I now request a refund and can return to the store no later than 11:30 this morning.