Does Rosetta Stone offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rosetta Stone below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rosetta Stone phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Rosetta Stone's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Rosetta Stone. We've helped millions of people speak new languages with confidence.
Please note this call will be recorded for training and quality assurance purposes.
To purchase a Rosetta Stone subscription, please press one.
For questions about a current subscription, including technical assistance, please press two."
Excerpt from a call with Rosetta Stone
Wednesday, January 31, 2024 5:04 PM
What are the hours and when should I call?
Rosetta Stone operates the call center for this 800-280-8172 phone number Mon-Fri 9am-10pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 414 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rosetta Stone call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rosetta Stone phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rosetta Stone staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rosetta Stone is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 414 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Rosetta Stone is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Rosetta Stone number, but it is also the day with the shortest hold times.
Why Customers Call Rosetta Stone
If you have time to do a bit of reading before you call Rosetta Stone, we recommend you read over some of our problem-specific articles.
Rosetta Stone is an innovative language learning software that enables users to learn new languages naturally and effectively. Leveraging an immersive teaching approach, it replicates the way humans acquire their native language. With interactive lessons, activities, and speech recognition technology, learners can truly engage in the language and develop their skills. Rosetta Stone offers a wide range of languages, including popular ones such as English, Spanish, French, and Mandarin, catering to diverse learning needs. Its personalized learning tracks and real-time feedback aid in developing reading, writing, speaking, and listening skills. Additionally, the program provides access to online tutors for extra practice and reinforcement. Whether for personal growth, academic purposes, or professional advancement, Rosetta Stone is an ideal language learning tool for individuals of all ages and proficiency levels.
Yes, there is a mobile app available for Rosetta Stone. The Rosetta Stone mobile app is designed to complement the language learning experience on your desktop or laptop. With the app, you can access and continue your lessons on the go, anytime and anywhere. It offers a seamless learning experience across multiple devices and allows you to synchronize your progress and learning history. The app provides interactive lessons, pronunciation practice, and the ability to track your progress. It also includes features like offline learning, where you can download lessons and access them even without an internet connection. The Rosetta Stone mobile app is available for both iOS and Android devices, making it convenient for users to learn languages at their own pace.
Yes, Rosetta Stone offers a refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of your original purchase date. To process a refund, contact Rosetta Stone's customer support team via phone or email and provide the necessary details, such as your order number and reason for the refund. Once the request is approved, you will receive a full refund of the purchase price, excluding any shipping fees. Refunds are typically issued to the same payment method used during the purchase. Please note that some exceptions may apply, such as purchases made through third-party retailers, and the refund policy may vary depending on the specific region or country.
Click the link above to get answers to just about any Rosetta Stone customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rosetta Stone, and their purpose. Are any of these similar to the reason you are trying to call?
Subscription cancellation: "I'm calling to cancel my subscription."
- From a call lasting 5m 45s , Jan 31, 2024 5:04 PM
Information about why customers call Rosetta Stone is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rosetta Stone provides this option.
Conclusion and closing notes
This is Rosetta Stone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rosetta Stone agent. This phone number is Rosetta Stone's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-280-8172 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Rosetta Stone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Rosetta Stone has 1 phone number. It's not always clear what is the best way to talk to Rosetta Stone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rosetta Stone. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rosetta Stone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.