Rosetta Stone Customer Service Issues

Hello, I am Tatiana Korovkina. I enrolled in a 6-month French course with Rosetta Stone. However, on May 18, my debit card was charged an additional $[redacted] without my consent to extend the course. This is my second attempt contacting you as I received no response before. Please investigate this error and refund my money. I can provide screenshots of my original subscription and the unauthorized charge. My order number is [redacted]6. I look forward to your prompt attention in resolving this matter. Thank you. Dr. T. Korovkina.

Regarding Order #[redacted]4 I regret to inform you that I will not be continuing my membership with Rosetta Stone for two primary reasons. Firstly, I am dissatisfied with the automatic subscription renewal system as it removed my ability to make that decision and instead left it in the hands of the company. Secondly, I find Pimsler's "hands-free" no interaction system to be significantly better than anything offered by Rosetta Stone. With Pimsler, I can conveniently learn a language while driving, running errands, or working overnight shifts cleaning floors, allowing me to multitask effectively. This unique feature is lacking in Rosetta Stone's services. Therefore, I have decided to switch back to The Pimsler Language System. Thank you, Wesley

I have a case number #[redacted]8. I submitted a copy of my receipt for CD purchases made in [redacted]. Unfortunately, I misplaced the activation code from the CD cover, but I have the box with a barcode and my PayPal receipt. After waiting a week and resending my information, I was informed that there's no record of my purchase and my request was unclear. I need the activation code to access the Spanish learning sessions. Please advise on how I can obtain the activation code. Thank you. - B. Hodierne

I placed an order for two language packages with Sales. They requested unique email addresses for each language so that two individuals could log in simultaneously. Unfortunately, Sales made a mistake and used the same email address for both languages. This error prevents my partner from accessing their language package. Sales acknowledged the mistake but claimed they couldn't rectify it. I must contact customer service tomorrow to resolve this issue. I paid $[redacted], but one language package is now unusable. The online chat support was unhelpful, only generating a support ticket that goes into a queue. Live chat was unavailable, leaving me without assistance. I need Sales to update the email address to send a new login email to my partner.

I've been patient with Rosetta Stone, waiting about a week for a callback. When they finally emailed asking for my time zone and availability, I responded promptly. I have several language courses and consider myself a loyal customer, but the lack of response has left me very dissatisfied with the product and service. My time zone is Pacific Standard Time, and the best time to reach me is at 09:00 hours as I am retired. Please contact me at 1-[redacted]. Thank you, Adriaantje (Jean).

Dear Sir/Madam, I am writing to express my dissatisfaction regarding the recent subscription renewal without notice. As a current student, I am facing financial limitations, and this unexpected charge has depleted my remaining funds. I no longer require the services of Rosetta Stone and kindly request a refund along with the cancellation of my subscription. Thank you for your understanding and prompt attention to this matter. Sincerely, Éloïse

I am currently in Costa Rica and unable to log into my Rosetta Stone account as my password is not working. I have attempted to reset it without success. Unfortunately, I cannot contact customer support due to phone issues. I had hoped to learn Spanish using the program, but the difficulties I am facing are very frustrating. I will caution others against using Rosetta Stone due to the lack of assistance and poor user experience. I feel like my time and money have been wasted, and I am truly disappointed. Sincerely, D.T.

Hello, I bought the Brazilian Portuguese (1-3) course before the streaming option was available. I was asked to purchase the new content for a fixed price of $[redacted] for my mobile device. However, when I try to access the materials, it indicates that I am already in the 6th week of the 6-week course. Please help me start from week 1 without losing my user data, or let me know how I can cancel this $[redacted] purchase. Thank you.

When I click on my learner name, I am prompted to fill in my personal information and agree to the Terms of Use. After completing that, I'm asked for my email and password, and I encounter an issue with the password being incorrect, leading me to use the "Forgot your password?" option. Despite not receiving the password reset email, I can proceed to Language Training. Although this process is quite lengthy, I eventually reach the intended destination and can begin learning Spanish with Rosetta Stone. I would appreciate returning to a simpler method without these extra steps. How can I achieve this?

Hello, I tried twice to subscribe to a 3-month, €49 English learning subscription on the Rosetta website. After the first unsuccessful attempt, I tried again and it went through. However, I received an invoice via email for €78, which is double the subscription offer. It seems the first attempt did go through. I now wish to cancel and request a refund for both subscriptions. I will retry the process later. Additionally, I am unable to log in to start my lessons, which is frustrating. Please keep me informed promptly on the steps needed to carry out these actions. Kind regards, Pascal M.

Hello, I received an email on Monday (reference number: [redacted]9) advising me to clear my cache and cookies to regain access to my Rosetta Stone account with a lifelong subscription. However, I'm encountering the following error message in German: "Update your subscription. There seems to be no active subscription for your account. To continue learning, start or renew your subscription." Unfortunately, following the advice didn't solve the issue. I am feeling frustrated and hope for a quick resolution from Rosetta Stone. I simply want to log in to my account today. I tried to initiate a live chat but kept being redirected to different websites, making it impossible to chat. This further adds to my frustration. While I'm not a Rosetta technician, reinstalling or relaunching Rosetta on my system may be the best course of action. Best, Martin S.