Rogers Prepaid Customer Service

Phone Number & Contact Information

800-575-9090
Toll-free·Calls Customer Service·Most popular Rogers Prepaid number
Q:How do I get a live human at Rogers Prepaid?
A:Must choose an option 1-4.
Q:Does Rogers Prepaid offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Rogers Prepaid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-4.
Here is how our research team describes the way the Rogers Prepaid phone system greets you: To add money to your account, press 1. For account information, press 2. To make changes to your account, press 3. For general information, press 4.
Below are some clips we've found from Rogers Prepaid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to Rogers pay as you go self care customer line.
To add money, press one.
For account information, press two.
For account changes, press three.
For general information, press four."
Excerpt from a call with Rogers Prepaid
Thursday, January 11, 2024 11:05 PM

What are the hours and when should I call?

Rogers Prepaid operates the call center for this 800-575-9090 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Prepaid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Prepaid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rogers Prepaid is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Rogers Prepaid is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rogers Prepaid staffs the call center well on Thursday.

Conclusion and closing notes

This is Rogers Prepaid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rogers Prepaid agent. This phone number is Rogers Prepaid's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-575-9090 include and other customer service issues. Rather than trying to call Rogers Prepaid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Rogers Prepaid has 1 phone number. It's not always clear what is the best way to talk to Rogers Prepaid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rogers Prepaid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rogers Prepaid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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