How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Roamans.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Roamans.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait to be transferred
Below are some clips we've found from Roamans.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Roman's.
This call may be monitored and recorded for record keeping training, and quality assurance purposes.
By Shaw shopping with us, you agree to our terms of use, which are available on any of our full beauty brands websites or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two. For credit account questions, or to make a payment, press three."
Excerpt from a call with Roamans.com
Tuesday, January 23, 2024 9:19 PM
They may need the phone number on your account
"Welcome to Romans.
This call may be monitored and recorded for record keeping training, and quality assurance purposes.
By shopping with us, you agree to our terms of use, which are available on any of our full beauty brands websites or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two. For Hello, and welcome to The Roman's order status line.
We do not see any orders tied to the phone number you are calling from."
Excerpt from a call with Roamans.com
Thursday, July 18, 2024 7:00 PM
The first phone menu
"Welcome to Roman's.
This call may be monitored and recorded for record keeping, training, and quality assurance purposes.
By shopping with us, you agree to our terms of use.
Which are available on any of our full beauty brands websites or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two.
For credit account questions, or to make a payment, press three.
For all other questions, press four."
Excerpt from a call with Roamans.com
Wednesday, June 5, 2024 12:25 PM
After you press 3
"For all other questions, press if you do not have your account number and would like to check your available credit or to make a payment, press one.
If you have your account number and would like to check your available credit, press two."
Excerpt from a call with Roamans.com
Tuesday, February 13, 2024 11:48 AM
After you press 4
"For return instructions, press one.
For website problems, press two.
For all other customer service questions, press three."
Excerpt from a call with Roamans.com
Thursday, June 6, 2024 4:50 AM
What are the hours and when should I call?
Roamans.com operates the call center for this 800-459-1025 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 714 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Roamans.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roamans.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roamans.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Roamans.com is Sunday.The most busy day to call is Monday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 714 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Roamans.com is Wednesday.
Why Customers Call Roamans.com
Below is a sample of recent calls to Roamans.com, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting return code: "Hi Joseph, I need a return code for an item I purchased."
- From a call lasting 5m 59s , Jul 18, 2024 7:03 PM
Order shipping inquiry: "Hi Jesse, I placed an order and would like to know how soon it would ship."
- From a call lasting 7m 8s , Jul 18, 2024 12:15 AM
Issue with delivery address: "They keep sending packages to my old address even though I moved."
- From a call lasting 12m 53s , Jul 7, 2024 10:20 AM
Billing issue with duplicate charge: "I only received one dress but was charged twice for it, plus a late fee, I didn't ask for another dress."
- From a call lasting 9m 15s , Jul 3, 2024 11:42 PM
Conclusion and closing notes
This is Roamans.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roamans.com agent. This phone number is Roamans.com's best phone number because 7,176 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-459-1025 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Roamans.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Roamans.com has 2 phone numbers. It's not always clear what is the best way to talk to Roamans.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Roamans.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roamans.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.