Roamans.com Customer FAQ

To return an incorrect item, please follow the return instructions provided with your order. Typically, you would initiate a return through your account on the website or use the return label included in your shipment. If the item was sent in error, there should be no charge for the return. Make sure to package the item securely and send it back as directed. You may also see specific policies regarding returns in your documentation.

If you're having trouble opening the email about your points expiring, try checking your spam or junk folder. Additionally, ensure that your email application or browser is up-to-date. If the issue persists, you might need to contact customer service for further assistance.

We're sorry to hear that you're having trouble with your return. To begin, you first need to log into your Roaman's account. From there, go to 'My Account' and then 'Order History'. Find your order number 13612042391 and view details. In the detailed view, there should be an option to 'Return or Replace Items'. This should allow you to create and print a return label for your garment. If you're still having trouble, a family member or friend may be able to assist, or you can try refreshing the page or switching to a different web browser.

You can change your mailing address for Roaman's catalogues by logging into your online account. Visit Roamans.com and sign in to your account. Once logged in, access 'Account Information' from the drop-down menu. From there, you should be able to update your mailing address in the 'Address Book' section. Click 'Save' to finalize any changes you made. Please keep in mind that it may take a few weeks for your changes to be reflected in the mailings.

Yes, Roamans does deduct the original shipping and handling costs from your return. This cost won't be refunded when you return an item. You will only receive a refund for the item's purchase price. Please keep this in mind when making returns.