Reynolds American, Inc. Customer Service

Phone Number & Contact Info

Reynolds American, Inc.'s Best Phone Number

336-741-2000
Calls Customer Service·Most popular Reynolds American, Inc. number
Q:

How do I talk to a live human at Reynolds American, Inc.?

A:Say "Customer Service" then "Yes"
Q:

Does Reynolds American, Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Reynolds American, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Customer Service" then "Yes"

What are the hours and when should I call?

Reynolds American, Inc. operates the call center for this 336-741-2000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Reynolds American, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Reynolds American, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Reynolds American, Inc. is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Reynolds American, Inc.

In summation, the best day to call Reynolds American, Inc. is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Reynolds American, Inc. staffs the call center well on Thursday.

Why Customers Call Reynolds American, Inc.

If you have time to do a bit of reading before you call Reynolds American, Inc., we recommend you read over some of our problem-specific articles.

What is Reynolds American, Inc.?

Reynolds American, Inc. is a leading tobacco company in the United States. As one of the largest manufacturers of tobacco products, Reynolds American, Inc. is committed to providing adult consumers with an expansive portfolio of high-quality tobacco brands. Recognized for its innovation and commitment to satisfy diverse consumer preferences, the company offers a range of cigarette and smokeless tobacco products. Reynolds American, Inc. takes pride in its responsible marketing practices and prioritizes regulatory compliance. With a focus on sustainability, the company is dedicated to reducing its environmental impact, ensuring product safety, and promoting public health. By prioritizing adult consumer satisfaction and well-being, Reynolds American, Inc. continues to operate as a trusted and responsible industry leader.

What is the history of Reynolds American, Inc.?

Reynolds American, Inc. has a rich and extensive history that dates back to the late 1800s. The company's roots can be traced to R.J. Reynolds Tobacco Company, which was established by Richard Joshua Reynolds in 1875. Over the years, R.J. Reynolds Tobacco Company grew and expanded its product offerings, becoming one of the leading tobacco manufacturers in the United States. In 2004, Reynolds American, Inc. was formed when R.J. Reynolds Tobacco Company merged with British American Tobacco's U.S. operations. This merger allowed Reynolds American, Inc. to further strengthen its market presence and solidify its position in the evolving tobacco industry. Today, Reynolds American, Inc. is a leading manufacturer of tobacco products, including iconic brands like Camel and Newport, driving innovation while responsibly meeting the preferences and demands of adult consumers.

What brands does Reynolds American, Inc. own?

Reynolds American, Inc. is a leading tobacco company in the United States, and it owns several popular brands in the industry. Some of the prominent brands owned by Reynolds American, Inc. include Newport, the number one menthol cigarette in the U.S., Camel, which is known for its unique blend and iconic packaging, and Pall Mall, a value-priced cigarette brand. The company also owns Natural American Spirit, a brand that offers premium, additive-free tobacco products. Additionally, Reynolds American, Inc. has expanded its product portfolio by acquiring other tobacco-related brands such as Grizzly, the leading moist snuff brand in the U.S. So in summary, Reynolds American, Inc. owns a diverse range of highly recognizable brands catering to different consumer preferences.

Top Reynolds American, Inc. customer service problems

Click the link above to get answers to just about any Reynolds American, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Reynolds American, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Reynolds American, Inc. agent. This phone number is Reynolds American, Inc.'s best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 336-741-2000 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Reynolds American, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Reynolds American, Inc. has 1 phone number. It's not always clear what is the best way to talk to Reynolds American, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Reynolds American, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Reynolds American, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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