Residence Inn by Marriott Customer Service

Phone Number & Contact Info

Residence Inn by Marriott's Best Phone Number

800-721-7033
Toll-free·Calls Customer Service·Most popular Residence Inn by Marriott number
Q:

How do I talk to a live human at Residence Inn by Marriott?

A:Press 1, press 2, enter phone number
Q:

Does Residence Inn by Marriott offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Residence Inn by Marriott Customer Phone Numbers

Reservations

888-236-2427
Toll-free · 24 hours, 7 days · Press 1, press 2, enter phone number ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Residence Inn by Marriott phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, press 2, enter phone number
Below are some clips we've found from Residence Inn by Marriott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"How I can send you a text message to quickly and easily book your reservation online at Marriott dot com."
Excerpt from a call with Residence Inn by Marriott
Tuesday, February 13, 2024 3:35 AM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Residence Inn by Marriott
Saturday, January 6, 2024 7:08 AM

They may ask you to say or enter information

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Residence Inn by Marriott
Tuesday, March 5, 2024 7:17 PM

The first phone menu

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points. Offer ends May first twenty twenty four. Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Residence Inn by Marriott
Tuesday, March 5, 2024 7:17 PM

What are the hours and when should I call?

Residence Inn by Marriott operates the call center for this 800-721-7033 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Residence Inn by Marriott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Residence Inn by Marriott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Residence Inn by Marriott is Sunday. The most busy day to call is Friday, which averages 500% more phone calls by comparison. Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Residence Inn by Marriott

In summation, the best day to call Residence Inn by Marriott is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Residence Inn by Marriott staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Residence Inn by Marriott

If you have time to do a bit of reading before you call Residence Inn by Marriott, we recommend you read over some of our problem-specific articles.

What is Residence Inn?

Residence Inn is a renowned hotel chain offering spacious and fully-equipped suites designed for extended stays. Whether traveling for business or leisure, Residence Inn provides a comfortable home away from home experience. Each suite features separate living, sleeping, and dining areas, as well as a fully equipped kitchen, allowing guests to prepare their own meals. Guests can enjoy additional amenities, including daily complimentary breakfast, free Wi-Fi, and access to fitness centers and outdoor spaces. Residence Inn also offers a range of services to enhance the guest experience, such as grocery delivery, laundry facilities, and pet-friendly accommodations. With a focus on comfort, convenience, and exceptional customer service, Residence Inn is the perfect choice for extended stays of all kinds.

Where are the Residence Inn locations?

Residence Inn by Marriott offers an extensive network of locations across the globe, providing guests with the ultimate stay experience. Whether you're planning a business trip, family vacation, or seeking a temporary housing solution, you'll find Residence Inn in convenient and desirable destinations worldwide. With over 800 hotels in more than 15 countries, our locations span major cities, suburban areas, and popular tourist destinations. From bustling urban centers like New York City, London, and Tokyo to relaxing beachfront retreats in Hawaii, Bali, and the Caribbean, Residence Inn ensures that there is always a comfortable and well-appointed accommodation option for you. Experience the comforts of home wherever your travel takes you with Residence Inn.

Are pets allowed at Residence Inn?

Yes, pets are allowed at Residence Inn. We understand that pets are important members of your family, and we welcome them to our hotel. A non-refundable pet fee is applicable upon check-in to cover additional cleaning and maintenance costs. We ask that guests with pets abide by our pet policy, which includes keeping their pets on a leash or within a carrier while in public areas. While your furry companion is not allowed in certain areas such as the pool, fitness center, and dining areas, we provide designated outdoor spaces for pet exercise and relief. Our friendly and accommodating staff strive to ensure a comfortable and enjoyable stay for you and your four-legged friend at Residence Inn.

Top Residence Inn by Marriott customer service problems

Click the link above to get answers to just about any Residence Inn by Marriott customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Residence Inn by Marriott, and their purpose. Are any of these similar to the reason you are trying to call?
General inquiry: "I need assistance with something."
- From a call lasting 1m 50s , Mar 16, 2024 5:26 PM
Feedback on recent stay: "I wanted to provide some feedback on my recent stay at your hotel."
- From a call lasting 1m 11s , Feb 29, 2024 9:45 PM
Seeking customer service: "I need to talk to someone."
- From a call lasting 2m 34s , Feb 23, 2024 3:10 PM
Booking a room inquiry: "I was gonna book a room for five nights and all that, but I can't I was gonna do that with you right now, but could you also get us our number?"
- From a call lasting 11m 26s , Feb 13, 2024 3:35 AM
Complaint about treatment: "I was disrespected and made my wife cry by staff at the hotel."
- From a call lasting 24m 6s , Jan 6, 2024 7:08 AM

Conclusion and closing notes

This is Residence Inn by Marriott's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Residence Inn by Marriott agent. This phone number is Residence Inn by Marriott's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-721-7033 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Residence Inn by Marriott first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Residence Inn by Marriott has 2 phone numbers. It's not always clear what is the best way to talk to Residence Inn by Marriott representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Residence Inn by Marriott. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Residence Inn by Marriott. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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