How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Republic Bank and Trust Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Republic Bank and Trust Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Republic
Bank and Trust with branches located in Kentucky, Indiana, Ohio, Tennessee, and Florida.
If you would like to speak to a client support specialist or report suspicious activity on your account, press zero.
To better assist you, please choose from one of the following options.
To report suspicious activity, press one."
Excerpt from a call with Republic Bank and Trust Company
Tuesday, January 30, 2024 6:30 PM
They may ask you to enter information with the dial pad
"Thank you for calling Republic Bank's tax refund solution.
In order to find the status of the tax return you're interested in, I'll need a couple of pieces of information for the first person listed on the return.
Please enter the Social Security number of the primary tax payer."
Excerpt from a call with Republic Bank and Trust Company
Thursday, March 14, 2024 10:52 PM
The first phone menu
"Thank you for calling Republic Bank and Trust with branches located in Kentucky, Indiana, Ohio, Tennessee, and Florida.
If you would like to speak to a client support specialist or report
Please listen carefully to the following options.
If you know the name of the party that you are trying to reach and would like to use our associate directory, press five.
For third party bank or institution funds verification or inquiries, press six.
For IRS tax refund assistance, press seven.
For the address of the closest Republic Bank banking center or ATM, press eight.
For all other inquiries, press zero.
To repeat a menu at any time, press star.
To return to the previous menu, press pound.
suspicious activity on your account, press zero.
For assistance related to your checking, savings, or any other account, press one.
For assistance with your Republic Bank debit or credit card, press two."
Excerpt from a call with Republic Bank and Trust Company
Wednesday, January 3, 2024 7:08 PM
What are the hours and when should I call?
Republic Bank and Trust Company operates the call center for this 888-540-5363 phone number Mon-Fri 8am-8pm, Sat 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Republic Bank and Trust Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Republic Bank and Trust Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Republic Bank and Trust Company is Saturday.The most busy day to call is Tuesday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Republic Bank and Trust Company is Monday.
Why call this Republic Bank and Trust Company number?
Below is a sample of recent calls to Republic Bank and Trust Company, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about tax refund: "I did a rapid refund through Jackson Hewitt and want to talk to somebody about it."
- From a call lasting 2m 12s , Apr 10, 2024 5:20 PM
- From a call lasting 13m 53s , Mar 27, 2024 2:38 PM
On hold: "Still here. I'm still here."
- From a call lasting 8m 43s , Mar 27, 2024 2:28 PM
Income tax refund inquiry: "My income tax was supposed to come to Yoss Bank on thirteenth of February but I never received it."
- From a call lasting 4m 31s , Mar 27, 2024 2:23 PM
Clarifying loan amount discrepancy: "I was given a card with four hundred and fifty dollars but now they're saying I owe eight hundred dollars."
- From a call lasting 4m 10s , Mar 26, 2024 2:55 PM
Confusion on bank connection: "Am I calling the right bank or is this Netspend?"
- From a call lasting 2m 55s , Feb 10, 2024 9:38 PM
Tax return inquiry: "I filed my daughter's tax return through Tax Act and Republic Bank issues the checks."
- From a call lasting 4m 21s , Feb 7, 2024 4:09 PM
Issue with Jackson Hewitt card: "I need help with my Jackson Hewitt card, please assist."
- From a call lasting 1m 44s , Jan 30, 2024 6:30 PM
Loan status inquiry: "Did I get approved for the loan on my Netspend card?"
- From a call lasting 4m 51s , Jan 26, 2024 4:42 PM
Issues with Netspend card: "I bought a Netspend card yesterday, it keeps declining my transactions, and I can't seem to talk to a real person about it."
- From a call lasting 4m 28s , Jan 3, 2024 6:58 PM
More Ways to Contact Republic Bank and Trust Company Customer Service
There are of course other ways to contact Republic Bank and Trust Company customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Republic Bank and Trust Company will reply our your email.
Conclusion and closing notes
This is Republic Bank and Trust Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Republic Bank and Trust Company agent. This phone number is Republic Bank and Trust Company's best phone number because 8,832 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-540-5363 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Republic Bank and Trust Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Republic Bank and Trust Company has 1 phone number. It's not always clear what is the best way to talk to Republic Bank and Trust Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Republic Bank and Trust Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Republic Bank and Trust Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.