Rent The Runway Customer Service

Phone Number & Contact Info

Rent The Runway's Best Phone Number

800-509-0842
Toll-free·Calls Customer Service·Most popular Rent The Runway number
Q:

How do I talk to a live human at Rent The Runway?

A:Calling this Rent The Runway number should go right to a real human being
Q:

Does Rent The Runway offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-8pm, Sat 10am-4pm, Sun noon-9pm EST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rent The Runway phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Rent The Runway number should go right to a real human being
Below are some clips we've found from Rent The Runway's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting Rent the Runway. Your call may be monitored for quality assurance. Thanks for calling Rent the Runway. Our associates are busy servicing other customers at this time. Your call will be taken in the order in which it was Hi."
Excerpt from a call with Rent The Runway
Thursday, January 4, 2024 10:53 PM

They may ask your reason for calling (instead of a menu)

"Thank you for contacting Rent the Runway. Your call may be monitored for quality assurance. Thanks for calling. This is Katie speaking. How can I help you?"
Excerpt from a call with Rent The Runway
Friday, January 26, 2024 9:38 PM
In fact, much of this information on this page is superfluous because this Rent The Runway phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Rent The Runway operates the call center for this 800-509-0842 phone number Mon-Fri 9am-8pm, Sat 10am-4pm, Sun noon-9pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 654 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rent The Runway phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rent The Runway staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rent The Runway is Sunday. The most busy day to call is Thursday, which averages 474% more phone calls by comparison. Again, this is based on a sample of 654 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Rent The Runway

In summation, the best day to call Rent The Runway is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Rent The Runway

If you have time to do a bit of reading before you call Rent The Runway, we recommend you read over some of our problem-specific articles.

How does Rent The Runway work?

Rent The Runway offers a convenient and revolutionary way to access designer clothing and accessories. Once you join, you can browse through our extensive collection and select your desired outfit for a specific rental period. We offer options for 4-day or 8-day rentals. Once you’ve made your choice, we handle all the details, from shipping to dry cleaning. Your items will arrive on your chosen delivery date, neatly packaged and ready to wear. After enjoying your rental experience, simply return the items using the prepaid label and drop them off at a UPS location. We take care of the dry cleaning, so you don't have to worry about it. Rent The Runway provides a seamless and affordable way to explore new styles without the commitment of purchasing.

Top Rent The Runway customer service problems

Click the link above to get answers to just about any Rent The Runway customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rent The Runway, and their purpose. Are any of these similar to the reason you are trying to call?
Membership cancellation and billing: "I've canceled my membership because I've returned everything, I've paid everything, everything, and they're still saying that I have a dress due back, and it's a mistake."
- From a call lasting 3m 55s , May 24, 2024 9:08 PM
Confusion regarding promotion: "I had a subscription with you guys a couple years ago, and then I got emails about a promotion but every time I try to do it, it doesn't allow me."
- From a call lasting 3m 35s , May 9, 2024 4:54 PM
Audio connection issue: "Can you hear me?"
- From a call lasting 2m 8s , Apr 4, 2024 7:26 PM
Late item return query: "I was supposed to send back some items that I didn't get sent back in time."
- From a call lasting 2m 8s , Mar 27, 2024 6:50 PM
Lost item in bag: "I think I may have left a personal item in my Rent For Runway bag."
- From a call lasting 8m 56s , Mar 22, 2024 9:56 PM
Order status inquiry: "Could I check on an order?"
- From a call lasting 2m 13s , Mar 22, 2024 9:35 PM
Requesting return label: "I need a return label to send one thing."
- From a call lasting 2m 25s , Mar 22, 2024 8:14 PM
Accidentally left item: "I think I may have accidentally stuck something in my Rent the Runway bag when I went to return it."
- From a call lasting 5m 50s , Mar 18, 2024 8:52 PM
Event rental inquiry: "I'm about to do my first ever event rental, and I have some questions about the reservation and return dates."
- From a call lasting 24m 14s , Mar 14, 2024 6:53 PM
Confirming rental return: "I was just calling to state that I sent my rental off today, and it should be arriving on Monday."
- From a call lasting 10m 21s , Mar 14, 2024 3:12 PM

More Rent The Runway Customer Service Contacts

There are of course other ways to contact Rent The Runway customer service besides the phone. Below we list the best ones, by medium.

Rent The Runway Customer Email Addresses

help@renttherunway.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Rent The Runway will reply our your email.

Conclusion and closing notes

This is Rent The Runway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rent The Runway agent. This phone number is Rent The Runway's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-509-0842 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Rent The Runway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Rent The Runway has 1 phone number. It's not always clear what is the best way to talk to Rent The Runway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rent The Runway. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rent The Runway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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