Rent The Runway Customer Service Issues

Hello, My name is Zach N. and I'm a loyal customer of your business, as many of my female friends and family members also use your services. I recently came across the available domain name "renttherunway.app" and decided to purchase it. I had planned to give it to a fashion blogger friend who frequently uses Rent the Runway to enhance her blogging experience. However, considering the value it may hold for your marketing and SEO efforts, I wanted to offer it to you first for potential purchase. If you're interested, feel free to contact me via email at [redacted] or phone at [redacted]. Best regards, Zachary N.

Hello, I wanted to share my recent experience with Rent the Runway. Despite two emails alerting me that the dress I ordered was unavailable, I never received a replacement on August 17. I've been receiving return reminders for dresses I never got. I've tried contacting two stylists and calling with no success. I'm disappointed with the lack of customer service. Not only did I miss out on the dress for my event, but I didn't receive any dress at all. Now there's a risk of being charged a late fee as Rent the Runway thinks I have the dresses. This experience has been disheartening, with no dresses, poor communication, and having paid for a service I didn't receive. I would appreciate a refund or credit. My order number is [redacted]4. Thank you, Christina

Hello, I received my order number #[redacted]8 today, one day late, but unfortunately, the essential items were missing. The BORDEAUX SAMANTHA GOWNs in size 4L and 6L were not in the package. Additionally, the extra dress I received was a size 6UK/2US instead of the 6US I ordered. The dress does not fit at all, and the bag I rented is too small for my phone. I have been attempting to contact customer service with no success. I placed a replacement order for the missing red dresses, but I am concerned they might not arrive in time for my event on Friday 5/3 at noon. I am considering canceling the order, but I wonder if there is any way to expedite the delivery of the red dresses today or exchange the gold bag for a larger size. The wrong-sized blue dress is now unusable to me. Any assistance today would be greatly appreciated. Thank you, Julie.

Dear community members, I am Jessica S., and I want to share my experience with Rent the Runway. I have used their service three times and always had positive experiences. This week, however, I have tried to contact customer service three times without getting a response. I ordered a dress for a wedding last week on Sat, May 18, and also added the Commando thong for $36. Although I expected both items to arrive together, only the dress came on Thursday, not the underwear. I was disappointed to find out the underwear was scheduled for delivery on Monday. I was forced to purchase alternative underwear for the event. The Commando underwear arrived on Monday, and I would like a refund for the $36. I still have them in the shipping bag if needed for a return. I am a loyal customer of Rent the Runway and have even left a positive review for the dress I recently wore. I recommend their service to anyone who asks. I hope the company can resolve this issue and restore my confidence in their service. Thank you.

I've been trying to reach the phone number [redacted] since Friday, September 15, [redacted], but no one has answered. The recorded message instructs me to call during regular business hours, yet I've called multiple times throughout the day on weekdays. I would like to request a suspension of the account linked to the email [redacted] to avoid any additional charges. Please contact me via email at the address provided. Thank you.