Rakuten Customer Service

Phone Number & Contact Info

Rakuten's Best Phone Number

Toll-free·Calls Customer Service·Most popular Rakuten number

How do I talk to a live human at Rakuten?

A:Press 1.

Does Rakuten offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rakuten phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1.
Here is how our research team describes the way the Rakuten phone system greets you: Press 1 for member services. Press 2 for employment verifications.

What are the hours and when should I call?

Rakuten operates the call center for this 800-800-0800 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 483 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rakuten phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rakuten staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rakuten is Sunday. The most busy day to call is Monday, which averages 162% more phone calls by comparison. Again, this is based on a sample of 483 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Rakuten

In summation, the best day to call Rakuten is Friday.

Why Customers Call Rakuten

If you have time to do a bit of reading before you call Rakuten, we recommend you read over some of our problem-specific articles.

How does Rakuten work?

Rakuten is an online platform that provides a marketplace connecting buyers and sellers. It operates on a business model called "Rakuten Super Points," where members can earn points by shopping through Rakuten's website. These points can then be used as discounts on future purchases. To use Rakuten, customers simply need to create an account, browse through various categories, and make purchases from the sellers on the platform. Rakuten also offers additional services like cashback rewards, coupon promotions, and exclusive deals. Sellers can create their own online storefront within Rakuten, list their products, and manage their inventory and orders. Overall, Rakuten acts as an intermediary, facilitating transactions between buyers and sellers while providing benefits through its loyalty program and other attractive offers.

What is Rakuten Super Points?

Rakuten Super Points is a loyalty program offered by Rakuten, a leading e-commerce platform. It allows customers to earn points on eligible purchases, which can be used as a form of payment to offset future purchases. For every dollar spent, members earn a certain number of Super Points. These points can then be redeemed at checkout, providing discounts on subsequent orders. Rakuten Super Points offer flexibility, as they can be used across a wide range of products and services available on the platform. Members also have the opportunity to earn bonus Super Points through promotions and special events. Ultimately, Rakuten Super Points enhance the shopping experience by rewarding loyal customers and enabling them to save on their purchases.

What is Rakuten Cash Back?

Rakuten Cash Back is an exclusive program offered by Rakuten that allows users to earn a percentage of their online purchases as cash back. By simply shopping through the Rakuten website or app, users can access thousands of partner stores and earn cash back on eligible purchases. The cash back amounts vary from store to store but can range from 1% to 40% or more. Once a user has accumulated a minimum amount of cash back, typically $5 or more, they can redeem it as a payment via PayPal or a physical check. Rakuten Cash Back provides a simple and convenient way for users to earn money while shopping for their favorite products online.

Top Rakuten customer service problems

Click the link above to get answers to just about any Rakuten customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Rakuten Customer Service Contacts

There are of course other ways to contact Rakuten customer service besides the phone. Below we list the best ones, by medium.

Rakuten Customer Help Desk / Web Support

rakuten.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Rakuten customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rakuten's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rakuten agent. This phone number is Rakuten's best phone number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-800-0800 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rakuten first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rakuten has 1 phone number. It's not always clear what is the best way to talk to Rakuten representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rakuten. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rakuten. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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