Rail Europe Customer Service

Phone Number & Contact Info

Rail Europe's Best Phone Number

Toll-free·Calls Customer Service·Most popular Rail Europe number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Rail Europe?

A:Press 5, then 0 until transferred. You can also use our free service that can talk to Rail Europe for you and report back.

Does Rail Europe offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rail Europe below.

Let us call and talk to Rail Europe for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rail Europe phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5, then 0 until transferred
Below are some clips we've found from Rail Europe's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Rail Europe. Please enter your Rail Europe account ID number, and press the hashtag or pound key."
Excerpt from a call with Rail Europe
Tuesday, June 4, 2024 7:49 PM

What are the hours and when should I call?

Rail Europe operates the call center for this 800-622-8600 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 300 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rail Europe call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rail Europe phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rail Europe staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rail Europe is Saturday. The most busy day to call is Thursday, which averages 247% more phone calls by comparison. Again, this is based on a sample of 300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Rail Europe

In summation, the best day to call Rail Europe is Friday.

Why Customers Call Rail Europe

If you have time to do a bit of reading before you call Rail Europe, we recommend you read over some of our problem-specific articles.

What is Rail Europe?

Rail Europe is a leading distributor of European train tickets and passes for international travelers. Partnering with major rail operators, it offers a convenient platform for booking train travel across Europe. Rail Europe provides an extensive range of options, including high-speed, regional, and scenic trains to explore diverse destinations. With a focus on simplifying travel planning, customers can easily search for schedules, compare fares, and make secure bookings through its user-friendly website. Through Rail Europe, travelers gain access to an extensive network of rail connections, unlocking seamless adventures across Europe. Additionally, it offers various pass options, allowing flexible travel and cost-saving benefits. With its expertise, reliability, and commitment to customer satisfaction, Rail Europe is the go-to resource for hassle-free train travel across Europe.

What countries are covered by Rail Europe?

Rail Europe covers a wide range of European countries, ensuring convenient and seamless train travel across the continent. Passengers can explore the stunning landscapes of France, experience the historical charm of Italy, immerse themselves in the cultural heritage of Germany, discover the picturesque beauty of Switzerland, and much more. Rail Europe’s extensive coverage includes popular destinations like Spain, Belgium, the Netherlands, Austria, and the United Kingdom. Additionally, travelers can access scenic routes in Scandinavia, such as Norway and Sweden, as well as Eastern European countries like Poland and the Czech Republic. With Rail Europe, customers have access to an extensive network of trains, making it easier to explore multiple countries in one trip and create unforgettable European adventures.

What is the baggage policy on Rail Europe trains?

The baggage policy on Rail Europe trains allows passengers to bring their luggage on board with no specific weight restrictions. However, travelers are expected to handle and store their belongings independently. There are plenty of luggage storage areas available near the entrance and above the seats. Be cautious of the dimensions of your baggage, ensuring it fits the available space. Additionally, bulky items like bikes, skis, and surfboards can be transported on select trains with reservation and additional fees. Personal items such as handbags, laptops, and small backpacks can be carried on during the journey. Remember to label your luggage to avoid confusion, and always keep your belongings safe and secure.

Top Rail Europe customer service problems

Click the link above to get answers to just about any Rail Europe customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Rail Europe Customer Service Contacts

There are of course other ways to contact Rail Europe customer service besides the phone. Below we list the best ones, by medium.

Rail Europe Customer Service on Facebook / Messenger

facebook.com/raileurope/ - Contact Us
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Rail Europe, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Rail Europe Customer Help Desk / Web Support

raileurope.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Rail Europe customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rail Europe's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rail Europe agent. This phone number is Rail Europe's best phone number because 5,082 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-622-8600 include Account Access, Find Itinerary, Refund a Charge, Change Booking, Cancel Booking and other customer service issues. Rather than trying to call Rail Europe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, Rail Europe has 1 phone number. It's not always clear what is the best way to talk to Rail Europe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rail Europe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rail Europe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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