Rail Europe Customer FAQ

Top Answers & How-to Guides

What is Rail Europe's Phone Number?

The question we are asked most often is about how to talk to Rail Europe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I bring pets on board Rail Europe trains?

No, pets are generally not allowed on board Rail Europe trains. Only service animals that are trained to assist individuals with disabilities...
Ask any question you have about Rail Europe customer service, get an answer now.

Recent Rail Europe Customer Questions

How do I find my rail europe account ID number

Your Rail Europe account ID number is typically found in the account section once you've logged in on the Rail Europe website. It's usually located near your personal information, such as your name and email address. Remember to keep this number secure as it is linked to your personal account information and booking history. If you're having difficulty finding your ID number, it might be best to directly engage Rail Europe's customer services for further assistance.
Asked May 7, 2024 6:32 PM

On a ticket I purchased from Rail Europe I received notification from Trentalia with tickets. They requested I register with Trentalia. Is this required?

No, it is not required to register with Trenitalia after purchasing a ticket from Rail Europe. Your Rail Europe ticket is already validated and does not require additional registration. It's possible that Trenitalia sent this notification as part of their standard process to encourage users to sign up with them, but your Rail Europe ticket is completely independent of a Trenitalia account. Please ensure when traveling, you have your Rail Europe ticket accessible.
Asked Apr 20, 2024 9:48 PM

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About Rail Europe

What is Rail Europe?

Rail Europe is a leading distributor of European train tickets and passes for international travelers. Partnering with major rail operators,...


What countries are covered by Rail Europe?

Rail Europe covers a wide range of European countries, ensuring convenient and seamless train travel across the continent. Passengers...

Booking Changes

Can I make changes to my train ticket booking?

Yes, you can make changes to your train ticket booking. Rail Europe understands that travel plans may change, and therefore offers...

Baggage Policy

What is the baggage policy on Rail Europe trains?

The baggage policy on Rail Europe trains allows passengers to bring their luggage on board with no specific weight restrictions. However,...

Ticket Types

What types of train tickets are available?

Rail Europe offers a range of train tickets to suit various travel needs. The available ticket types include point-to-point tickets,...


Can I get a refund for my train ticket?

Yes, refunds are available for train tickets, but it depends on the type of ticket and the fare conditions. Typically, refund policies...

Seat Reservations

Are seat reservations required?

Yes, seat reservations are required for certain train routes and services in Europe. While it is not mandatory for all trains, it is...

Classes of Service

What are the different classes of service on Rail Europe trains?

There are typically three classes of service on Rail Europe trains: First, Second, and Business class. First class offers the most...

Wi-Fi Availability

Is Wi-Fi available on Rail Europe trains?

Yes, Wi-Fi is available on select Rail Europe trains. However, it is important to note that not all trains offer this service. Many...

Pet Policy

Can I bring pets on board Rail Europe trains?

No, pets are generally not allowed on board Rail Europe trains. Only service animals that are trained to assist individuals with disabilities...
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