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Radio Shack Customer Service

Phone Number & Contact Info

Radio Shack's Best Phone Number

800-767-4556
Toll-free·Calls Credit Card Customer Service·Most popular Radio Shack number
Q:

How do I talk to a live human at Radio Shack?

A:Don't give credit card number; say "Agent"; enter last 4 digits of cc#. This is for Radio Shack credit cards.
Q:

Does Radio Shack offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm CST. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Radio Shack Customer Phone Numbers

Corporate Offices

817-415-3011
Mon-Fri 9am-5pm CST · Press 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Radio Shack phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't give credit card number; say "Agent"; enter last 4 digits of cc#. This is for Radio Shack credit cards.
Below are some clips we've found from Radio Shack's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Radio Shack cardholder services. This call may be monitored or recorded. How can I help you today?"
Excerpt from a call with Radio Shack
Saturday, June 1, 2024 5:33 PM

What are the hours and when should I call?

Radio Shack operates the call center for this 800-767-4556 phone number Mon-Fri 9am-5pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 800 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Radio Shack phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Radio Shack staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Radio Shack is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 800 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Radio Shack

In summation, the best day to call Radio Shack is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Radio Shack staffs the call center well on Friday.

Why Customers Call Radio Shack

If you have time to do a bit of reading before you call Radio Shack, we recommend you read over some of our problem-specific articles.

Can I use my Radio Shack gift card online?

Yes, you can use your Radio Shack gift card online. Radio Shack offers an online platform where you can shop for electronic products and accessories. At the checkout, you will have the option to enter your gift card information as a payment method. Simply input the gift card number and PIN during the payment process to utilize the value of your gift card towards your online purchase. Make sure to check the remaining balance on your gift card as well. With the convenience of online shopping, you can easily browse Radio Shack's wide range of products and use your gift card for a seamless shopping experience from the comfort of your own home.

How Do I Hard Reset My Phone from Radio Shack?

This article describes how to perform a hard reset on a Radio Shack phone. Detailed instructions are given for both iPhones and Android phones, the two types of cell phones that Radio Shack sells. For both types, options are given for resetting from the menu and from a powered off phone.

Top Radio Shack customer service problems

Click the link above to get answers to just about any Radio Shack customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Radio Shack, and their purpose. Are any of these similar to the reason you are trying to call?
Request to speak with agent: "I would like to speak with a human agent please."
- From a call lasting 3m 12s , Jun 18, 2024 9:21 PM
Assistance needed with chessboard: "I need to speak with a human agent regarding a sensory chessboard."
- From a call lasting 4m 47s , Jun 18, 2024 8:40 PM
Requesting replacement AC adapter: "I need a replacement AC adapter for my device."
- From a call lasting 3m 1s , Jun 18, 2024 8:36 PM
Replacement battery for boat: "I need to find and buy a replacement battery for my Radio Shack remote-controlled boat."
- From a call lasting 1m 11s , Jun 10, 2024 6:15 PM
Radio repair request: "I need to repair the radio in my truck."
- From a call lasting 1m 35s , Apr 18, 2024 6:40 PM
Locating radio tractor: "Do you have a radio tractor in Bakeda'sville?"
- From a call lasting 2m 4s , Apr 7, 2024 6:56 PM
Return item purchased recently: "I bought some lights at my nearest Radio Shack and I have my receipt, it's been less than thirty days."
- From a call lasting 2m 53s , Mar 26, 2024 7:19 PM
Store hours inquiry: "What year is your location open?"
- From a call lasting 46s , Mar 19, 2024 11:32 PM
Account assistance: "I need help with my account information and account number."
- From a call lasting 2m 14s , Feb 26, 2024 4:03 PM

More Radio Shack Customer Service Contacts

There are of course other ways to contact Radio Shack customer service besides the phone. Below we list the best ones, by medium.

Radio Shack Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Radio Shack will reply our your email.

Radio Shack Customer Service on Facebook / Messenger

Some customer service teams, like that of Radio Shack, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Radio Shack Customer Help Desk / Web Support

support.radioshack.com - Customer Service
Don't call the store, the phone mail jail goes to great lengths to avoid human contact by anyone at corporate HQ. Keep following every prompt and do not accept any option that involves calling or locating a store near you.
As a last, sometimes only, resort- Radio Shack customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Radio Shack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Radio Shack agent. This phone number is Radio Shack's best phone number because 4,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-767-4556 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Radio Shack first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web. In total, Radio Shack has 2 phone numbers. It's not always clear what is the best way to talk to Radio Shack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Radio Shack. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Radio Shack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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