Radio Shack Customer Service Issues

I'm experiencing an issue with my Qcute Bluetooth transmitter and receiver. Although it successfully connects to other devices like my wife's phone and a Bluetooth loudspeaker, when I try to pair it with the Qcute device I just purchased today, it doesn't show up as an available device. I have made sure to power it up using the USB port and have connected the 3.5 mm jack to a sound source. I followed the setup instructions provided in the booklet but it still won't connect to the Bluetooth speaker. My son suggested that the speaker can only connect to one transmitter at a time, so I removed it from my cell phone, but it's still not working with the Qcute transmitter. I'd appreciate any help in troubleshooting if the issue lies with the Qcute device or if I might be missing a step in the setup process.

I received a notification that my order was shipped last week, but since then, there have been no updates. The delivery was expected within three business days, but it has been 4-5 business days now, and I have yet to receive the product. I am frustrated with the lack of live customer support available. It seems outdated not to offer a direct line for assistance, leading me to believe it contributed to the need to close physical stores. Customers prefer real-time assistance to resolve issues, not just a phone number that redirects to the website. While I await my order, I want to express my dissatisfaction and state that I will not make future purchases from this company.

I recently purchased a drone at the West Town Mall store in Knoxville, Tennessee, just a week ago. During the purchase, I mentioned to the salesperson that I might need to return it. However, upon returning it today, I was surprised to find out there was only an exchange policy, which was indicated on the receipt. I regret not checking the receipt earlier, as I was in a rush at the time of purchase. I believe the salesperson should have explicitly informed me about the return policy, given that I had mentioned the possibility of returning the item. This experience has left me disappointed in the customer service at this store and has deterred me from returning or shopping at Radio Shack in the future. I was willing to return an unopened item that would have likely been an easy sale leading up to Christmas, and feel like the situation could have been handled better. As someone who values good customer service, I am disheartened by this experience. Your expedited response would be greatly appreciated.

Subject: Unpleasant Experience at Radioshack Elshams Club Branch To whom it may concern, I am writing to bring to your attention the disrespectful behavior I encountered from the branch manager at the Elshams Club store while returning a defective product. Despite receiving a refund, the branch manager's remarks were demeaning and he proceeded to shout and scream at me in front of other customers. To my dismay, he even threw the product forcefully against the wall near me. Throughout my years as a loyal customer of Radioshack, I have never experienced such behavior from any of your staff. I have already lodged a complaint via your complaints line, and this email serves as an additional notification. Location: Radioshack Elshams Club (Ammar ibn Yaser) Date: Tuesday, February 19th Time: 3:30 pm I kindly request a response regarding this issue. Thank you for your attention to this matter. Sincerely, [redacted]

I recently visited one of the stores in Knoxville, Tennessee, at West Mall. Initially, I purchased a phone case that charges the battery, which began overheating my phone. Despite my request for a refund of the $65.00, they denied it and exchanged it for an Otterbox. When I inquired about the original packaging for the case, they claimed they did not have it, which made me suspicious of its authenticity. This is concerning, as Otterbox products typically include more than just the case. I value my hard-earned money and believe that the store should rectify this situation by providing either a new case with the proper packaging or refunding my money. It's disheartening that they sold a product without its original packaging, especially when it impacts warranties. They should address this issue promptly.

I purchased a RAP00N200 Wired Mouse at Radio Shack Egypt on Makram Ebied Street. Unfortunately, after using it, I noticed issues with its pointer not moving correctly. The store confirmed the problem, stating it needed to be sent back to the supplier for assessment. Despite two checks by the supplier stating no issues, I declined to accept the product back due to persisting problems. Currently, the mouse remains at the Radio Shack branch, and they are unwilling to return or exchange it. Can anyone provide assistance with this matter? Product: RAP00N200 Wired Mouse SKU: 26-[redacted] Invoice Number: [redacted]

I have a balance on a Radio Shack gift card purchased with cash. I have filed a claim with the bankruptcy court. If I am not reimbursed the owed amount immediately, I will take legal action in small claims court for the original amount plus additional costs. I will also share negative experiences if necessary. Contact me at [redacted] Thank you, Steve N.

I have experienced issues with two flashlights due to leaks from your Enercell batteries. Unfortunately, Maglite's warranty does not cover battery leakage, and I am seeking a refund of $66 for the two damaged 3-cell D incandescent flashlights. Please send the refund to: Tony Barrymore [redacted] Winthrop Ave Carlsbad, CA [redacted] [redacted] [redacted] Below is the email I received from Maglite regarding the damaged flashlights: Hello Tony, Attached is a photo of a flashlight similar to the ones you sent in that were damaged by Enercell alkaline batteries. If you have any questions or concerns, please feel free to contact me at the number provided. Your understanding is appreciated. Sincerely, Caroline Holguin Warranty-Customer Service Supervisor

I reside in Cancun, Quintana Roo, Mexico. While at Gran Plaza shopping center, I visited Radio Shack to purchase security cameras. I inquired about potential Buen fin (Black Friday equivalent) sales. Initially told the sale starts on Friday, I returned the first day of sales to discover it had already ended. I am frustrated. The manager was sympathetic but unable to honor the sale price. I am seeking assistance to have them contact me to purchase four cameras at a 30% discount as originally intended. My Mexico cell number is [redacted], and my USA internet number is [redacted]. Thank you, J. Reynolds.