A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for RaceTrac below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this RaceTrac phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Stay on the line.
Below are some clips we've found from RaceTrac's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Race Track engagement hotline.
If you are an employee, please press one.
To continue in English, please press two.
For quality assurance, purposes, all calls may be monitored and or recorded.
Please hold for the next available agent.
Thank you for calling Track."
Excerpt from a call with RaceTrac
Thursday, February 22, 2024 8:51 PM
They may need the phone number on your account
"Thank you for calling the Race Track guest engagement hotline.
If you are an employee, please press one. To continue in English, please press two.
For quality assurance purposes, all calls may be monitored and or recorded.
Please hold for the next available agent.
Rather than continue to hold, we can call you back when it is your turn.
You will not lose your place in line if you choose this service.
To receive a callback, press one.
Otherwise, continue to hold, and an associate will be with you shortly.
Please enter the ten digit phone number where you would like us to call you back at."
Excerpt from a call with RaceTrac
Monday, June 3, 2024 3:10 PM
The first phone menu
"Thank you for calling the Race Track guest engagement hotline.
If you are an employee, please press one.
To continue in English, please press two."
Excerpt from a call with RaceTrac
Friday, June 14, 2024 5:22 PM
What are the hours and when should I call?
RaceTrac operates the call center for this 888-636-5589 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 214 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the RaceTrac call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RaceTrac phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RaceTrac staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RaceTrac is Saturday.The most busy day to call is Monday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 214 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call RaceTrac is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that RaceTrac staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call RaceTrac
Below is a sample of recent calls to RaceTrac, and their purpose. Are any of these similar to the reason you are trying to call?
Food safety complaint: "That we saw the hot dogs falling from the machine."
- From a call lasting 10m 9s , Nov 6, 2024 2:48 AM
Issue with app login: "I have a issue with you know, you guys sometimes you update the the app for the points."
- From a call lasting 7m 49s , Jul 10, 2024 6:42 PM
Inquiry about free ice: "I always got ice free, but he said no, you pay for ice."
- From a call lasting 7m 41s , May 6, 2024 2:56 PM
W-2 address change: "Can they mail my W-2 to my new address?"
- From a call lasting 3m 3s , Feb 22, 2024 8:51 PM
Requesting W-2 form: "I didn't get my W-2 and need a new one sent to me."
- From a call lasting 9m 23s , Feb 16, 2024 6:37 PM
File formal complaint: "I need to file a formal complaint, and I keep getting disconnected."
- From a call lasting 3m 8s , Feb 8, 2024 12:58 AM
Complaint about attorney fee: "I chatted online earlier with someone and they connected me with one of your attorneys, but it said I needed to pay five dollars, which was absolutely absurd."
- From a call lasting 4m 14s , Feb 8, 2024 12:51 AM
Information about why customers call RaceTrac is extracted from issues that customers have reported to GetHuman.
This is RaceTrac's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RaceTrac agent. This phone number is RaceTrac's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-636-5589 include and other customer service issues. Rather than trying to call RaceTrac first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, RaceTrac has 1 phone number. It's not always clear what is the best way to talk to RaceTrac representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RaceTrac. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RaceTrac. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.